Well folks, it’s been a crazy, wacky year this year, that’s for sure. The Coronovirus has seemed to touch all corners of the globe and everyone’s lives. Here at Hyper Fusion, we’ve been fortunate that we didn’t get shut down. In fact, the government issued a decree for all internet providers to maintain and pick up operations. Which of course, as I’m sure all our live subscribers know, we did just that.
At the close of 2020, we are stronger than ever. Hyper Fusion was founded and built in Burnet, TX by members of the community FOR the community. We will ALWAYS work to bring fantastic, reliable, and reasonably priced internet to everyone who needs it.
The Year Ahead
So what does Hyper Fusion have planned for 2021? Well, as we announced on Sep 19th of last year ( CLICK HERE FOR MORE INFO ) We have been heavily developing out our Hyper Vision Cloud TV service and it’s been going great. We expect a full public Beta launch this fall, and over the summer a private Beta launch for Hyper Fusion subscribers only. On launch day, we will have full On-Demand services for streaming movies, past TV series and episodes, music, audio books, and even 3D VR content. We are working hard to finish securing as many distribution & exhibition licensees as we can. Keep an eye out for updates!
Hyper Vision will have all the local channels, the Ted Turner Network Channels, Viacom Channels, and USA Network channels for our live channel line up, as well as, Hyper Fusion’s own local channel. Live streaming will also allow us to control our own commercial air time! Soon Hyper Fusion will be looking for local businesses for TV commercial advertisements to promote our local businesses.
Full Network Audit
As we move forward through the rest of the winter, Hyper Fusion will be taking a heavy focus on the tower network and upgrade tower to tower links by completing projects such as: Equrina Fields, Blackbuck Ridge, Burnet East, as well as adding Pecan Valley, and Lampasas North. Hyper Fusion will also be activating more of the dark fiber we hold, fiber connecting Kempner River Place, Chica Ranch, Burnet, Council Creek, and Kingsland, as well as building several new repeater sites and expanding our network.
New installs are still being conducted, however appointments are approximately 4 to 8 weeks out. Hyper Fusion has taken a strong effort to care for our existing subscribers to ensure they’re good to go for another 3 years. Our primary objective is to give every subscriber, whether new or old, the fastest internet in Texas.
The New Gold Standard In Rural Internet
Before Hyper Fusion was ever around, the only internet in the Highland Lakes and Lampassas were a couple of ISPs who couldn’t make the speeds or reliability needed in our rural community. Hyper Fusion started in June 2017 with one mission, Better and faster internet. Whether it is through Hyper Fusion or someone else, our community deserves reliable internet.
As we approach our fourth year in business, there are more than 4 new 4G LTE resellers across Burnet, Lampasas, Llano, and Williamson Counties, 2 new fixed point wireless providers, and even a bigger big box brand who moved into the area at the end of 2020. So, our mission and our goal was successful.
As Hyper Fusion remains committed to continuously upgrading the network, we will stand alone as being the only rural provider in the Greater Highland Lakes area with a truly multi-honed network. A network that also has inter-connect services directly with content providers, giving a more seamless and stable internet connection for our end users. Hyper Fusion is the new Gold Standard in rural internet, and plan to remain so for many years to come!
From the HFT family to yours, we appreciate your patronage and look forward to what 2021 will bring us!
The holiday times for Hyper Fusion vary from year to year. Therefore each year as we enter the holiday season, we like to post our Holiday hours.
New Office Hours: Mon – Friday 10am – 4PM CST
During the dates listed below all of our offices will be closed:
Thanksgiving: November 25 – November 30
Winter Break: December 23 – January 3
Holiday Special
We are offering an incredible special because other providers choose to sell their gear to their customers… If you come from another provider and Hyper Fusion can use your radio, then we will buy your radio from you.
YES! Hyper Fusion will BUY your wireless receiver station, the device that links you to the other provider’s wireless network for $300, which covers the activation charge for switching to Hyper Fusion. All you pay is the first months services plus the sales tax. Takes about 30 minutes with an onsite appointment. We will also throw in 30 days of Free On-Demand Streaming (Movies, TV, Music, and Audio-books) in addition. Something NONE of those other providers even have. (No equipment required to access the On-Demand Content).
Over the last few months, we have come to realize through speaking with new subscribers switching from the other providers and resellers in the area, that they do not deliver the speed and class of service we do. Hyper Fusion uses a different upstream provider than all local competitors do, even the new 4G LTE providers. Reported speeds are a little higher, but rarely clear over 20 Mbps and drop completely hundreds of times a day.
What makes Hyper Fusion so much better than any other in our class?
Well, our service ACTUALLY hits the speeds we advertise and rarely drops. We have the lowest ping times out of any provider in our class and service area, and the most stable services for VPN, streaming and Remote Learning, hands down. Everyone of our latest convertees chose to go with the “other guy” until realizing that Hyper Fusion is the exception to Rural Internet.
There’s a reason why we are an award winning Rural Provider. We are constantly looking for ways to improve our network, subscriber care, and Streaming Media Services.
All you have to do to prove Hyper Fusion is first rate is to run a simple speed test from https://www.speedtest.net It clearly lists the provider. Not only are the speeds far superior, we are in fact a Genuine Tier 3 Provider, and we hold a genuine AS Number and FCC Licenses. We are a true, purely digital multi-honed (we have 2 totally different fiber internet uplinks that are NOT provided by AT & T or Spectrum) Autonomous System and we are our own network and actively participate in Global Internet Routing.
Hyper Fusion was founded by local folks right in Burnet, TX in 2017 and we remain the ONLY provider who has actually brought NEW internet into the area that was not already there before. We are often imitated, right down to our gear and equipment choices, but no one can duplicate what Hyper Fusion can do. Why? Because Hyper Fusion focuses on the community and quality of service and not just making money. Our prices, format, subscriber care, and all facets of our network reflect our strict dedication to giving rural subscribers an alternative to big box data from a network born right where they live.
The pandemic has been hitting everyone super hard over the summer. Bearing that in mind, most Texas school districts are offering online schooling now as well as in class room schooling. Hyper Fusion doesn’t have any specific details, however we are planning for a totally new way of families and students to engage in remote learning without having to worry about their internet. Since a lot of parents are opting in for distance learning, it has created a mega surge of new service requests, we are pushing close to 1,000 requests. It could be several weeks before someone from our sales team even has a chance to contact you. If your desperate for services, please email sales@hyperfusiontech.com.
Job Scheduling
Some of you may know, some of you may not, but this rural internet stuff isn’t like regular internet. As a result, it also requires we secure and train very specialized installers. We have only one field time at this time, and its caused some back logs with regards to field jobs. If you get assigned a job that’s a few weeks out, this is why. We apologize for this inconvenience but we are working hard to keep up so that we can better serve our customers. If your an existing customer and your waiting for a repair call, please open a new ticket or email support@hyperfusiontech.com We check EVERY ticket regardless if you receive a phone call or contact the same day you put in your request for service, so please focus all your requests there so we have a written source for your request.
CLICK THE MAP TO ENLARGE – Green lines are live and in use active lines, orange lines are actively under construction, and yellow lines are planned lines. This makes up the entirety of the Kempner Fusion Fiber network. It is fed by 2 completely independent upstream peers over 1 gig / 10 gig delivery ports with access of up to 12 fiber pairs for future expansion. More than enough to feed all of Kempner 3 times over.
Hyper Fusion Reaches Agreement For Kempner Fusion Fiber
As posted by the Kempner Family Community Development Corporation on May 12th, on their Facebook page Hyper Fusion has worked an agreement between KFCDC and Hyper Fusion to drastically increase our deployment of our Fusion Fiber, Fixed Point Wireless, and Live Streaming TV services to Kempner area residents. (CLICK HERE TO READ MORE). Everything inside the 2 loops pictured in the map is live and eligible for Fusion Fiber service and most areas have excellent wireless coverage.
The project core of this build out will be completing our Equrina Fields primary distribution tower located in Lake Victor before we kick this off to ensure multiple paths across the Kempner network, of which, once we hang the required super duty 2 gig per second backbone devices, will form a solid backbone that connects both our North and South upstream providers directly as well as joining both of our networks into one large enterprise class WAN Fiber and Wireless network across four active counties, twenty total wireless repeater sites, and three Fiber DMARC subdivisions.
Hyper Fusion Achieves Tier 3 Provider Status
As of April 10th, 2020 Hyper Fusion, LLC has left it’s reseller status behind and become the ONLY provider in our class to obtain an authentic ARIN issued AS Number.
What is an AS number? Autonomous Systems are networks typically governed by large ISPs that participate in global Internet routing. Each network is assigned a unique identification number known as the AS number or ASN by the Internet Assigned Numbers Authority. You can view information on both Hyper Fusion’s IPv4 Network and IPv6 Network by CLICKING HERE.
With this upgrade to our network and deployment of new services we have been able to move away from using the old IPv4 addressing system and into IPv6 addressing system. With a modem free system, and no analog technologies in between like big box cable and phone companies use, we boast a PURELY digital network from upstream borders all the way to customer end points allowing for an extremely low < 20ms ping times across your average residential circuit, whether it is fixed point wireless or Fusion Fiber.
We grow ever closer to our Hyper Vision Cloud TV full streaming live TV service. We’re getting close to wrapping up our alpha testing and the lengthy alpha testing is starting to yield some fantastic results. Our Hyper Vision live TV service will become Hyper Fusion’s flagship service. Boasting true pick one channel at a time from our entire library (Premium channels excluded) from twenty five channels for 25 dollars. (More channels are of course available, either with bundles, or ala cart 1 channel at a time). New features will be forthcoming from some never before used by traditional provider interfaces for TV guides, DVR recordings, watching previews, and many more features. Our Nintendo Switch app alpha testing is rock solid now and we are getting close to submitting it to Nintendo for testing and verification certification and inclusion in the Nintendo e-Store. Obviously, the app will be included free with Hyper Vision subscription, as well as our Android, iOS, and Windows 10 / Mobile apps. No other rural provider delivers their own live TV and our Hyper Vision service, which is due for public beta coming this summer, will set Hyper Fusion apart.
As a genuine provider Hyper Fusion aims to be the gold standard in rural internet. The reason you do not see a lot of Facebook posts online on our facebook page is because we are busy installing. We built our backbone network first, got it up and running, and then went after it. We’re already live, in Kempner, no need to wait. We’re here to truly provide GOOD internet at a good price.
ISP Classifications
Resellers
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In a world full of ever changing internet providers, how do you know if your using a reseller, or getting service directly from a legit government recognized provider? The best way is to simply visit https://www.speedtest.com it will tell you your true provider. Some providers claim they
Speed test from a 6.2km Fixed Point Wireless Circuit on our Standard 25 package that goes for $87 a month plus taxes. As you can see, our speed tests truly show Level 3.
“Lease” IP’s from AT & T and get service from Level 3. Firstly, AT & T 100% will not give / lease or let any person or business use any of their IP’s without active internet service, we know, we called and asked. Secondly, one of our upstream peers, is actually Level 3, and as you can see when you do a provider check on our IP’s, they in fact come back as Level 3, as one would expect if you actually have Level 3 service. Clearly being dishonest about how they obtain their upstream services and how they distribute them. As you can see from our Standard 25 wireless circuit speed tests from our south Burnet Network, we are an actual peer with Level 3, not just reselling for them, and it connects to the speed test server in Austin, hosted by AT & T. Clearly two different providers and as you can see, they certainly don’t intermingle their IP’s and let the other lease them from them.
Another factor that sets resellers apart from genuine providers, is that they do not carry an AS number as explained above. this is the biggest important defining factor between a reseller, who only provides internet, and an ISP, or Tier 3 Provider, is that actual ISP’s actively participate in global internet routing, where as resellers do not.
Resellers typically very rarely even operate their own equipment and often sell service “under another brand” which further complicates getting support and getting your service fixed. They will also stick you with purchasing the equipment so if anything happens to it, your stuck with buying everything all over again. Providers like Spectrum for example, if your equipment fails, they just give you new equipment, your not forced to purchase new equipment. Hyper Fusion never charges customers for failed radio, as we are a genuine ISP and Tier 3 provider.
Genuine Hyper Fusion pure network speed test from our Kempner North network 6 miles from a wireless repeater. As you can see, faster than 82% of ALL providers, and the ISP is Hyper Fusion, LLC, our OWN privately owned network. Not resold, not AT & T Fibers, privately purchased, installed by Hyper Fusion staff Fusion Fiber. The one and only GOLD standard in rural internet.
Tier 3 Providers
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Tier 3 providers all have genuine AS Numbers as issued by ARIN, the government agency in the US that controls such designations based purely on quality and amount of network assets owned by the provider in question. Hyper Fusion has theirs, easily publicly searchable. NO other competitor in our class as well as WISP’s have this, ergo, are resellers or VISP’s ( Virtual ISP’s ). They simply resell direct internet access and control no routes and do not participate in the global internet routing. Typically tier 3 providers , as with us, only deal with the end user, or customer directly.
Tier 2 Providers
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Tier 2 Providers, such as AT & T, Level 3, Verizon, and others deal both directly with end users / customers and engage in downstream peering agreements with others. Most of these bigger providers, although we may not agree with their practices, are required to make things with the internet just work a bit better and often will sell the smaller capacity lines such as 10 gig and 1 gig lines.
Tier 1 Providers
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Genuine Tier 1 providers, have almost NO upstream peers, and ONLY provide downstream access to Tier 2 providers and do not engage with end users. These are the core networks of the internet and as soon as Hyper Fusion can afford to peer directly with them, we will of course be doing so. In addition, Hyper Fusion is working feverishly to establish as many downstream peers as we can. We have several coming online soon and are continuing our growth into a solid Tier 2 provider.
New Hyper Fusion Headquarters and Primary Office
Here is the Hyper Fusion team running our OWN privately owned fiber just outside of Kempner, TX. No resold and installed by AT & T for us!
That’s right folks, Hyper Fusion is proud to announce the soft opening of our new commercial office just south of town located at the address below. We will be opening our doors to the public for a soft opening on June 1st, 2020 with a full grand opening celebration and customer appreciation day with many exciting things happening which will be announced in just a few weeks. We will be observing all the precautions as recommended due to the COVID-19 pandemic.
This new office space is right on the Burnet Airport and we’re on the south side of Burnet, right off 281, so we will be easy to get in and out of for our subscribers. The new office space boasts a large meeting room with a capacity for 14 people, a small front sales floor area, large dedicated equipment and gear room, offices for every department, accounting, operations, IT, and a Network Operations Center. Additionally we have a large dedicated server room with the capacity to handle eight server racks.
Hyper Fusion takes another leap forward with our official ARIN Tier 3 provider classifications. No more reseller status like ALL the other WISP’s that service rural Burnet and Lampasas counties. Not a single one of them is an actual internet provider, so don’t be fooled. You can’t achieve this status unless you have 2 peering connections with 2 different upstream providers and qualify for an Autonomous System Number for ARIN ( American Registry for Internet Numbers ). Hyper Fusion has now passed all qualifications and acquired the required licenses to be able to be classified as a Tier 3 provider. All others are nothing more than simple internet resellers. Don’t believe us, check your connections true ISP using the link below. https://www.whoismyisp.org/
Because Hyper Fusion is a genuine ISP and NOT a simple reseller, we have direct IPv4 and IPv6 IP allocations from the government agency that controls IP networks for our area. The ONLY way you are allowed to use ANY IP, is if you are getting service from another provider, ergo, reseller. As Hyper Fusion has a direct allocation, we DIRECTLY own these IP networks. We do not lease them from “another provider” as some local rural providers have claimed. This is simply not true.
We freely offer up our registration for our customers to review for themselves.
We continue to be the gold standard in rural internet service in Burnet and Lampasas Counties primarily and expanding ever faster into Williamson, Llano, & San Saba Counties, along with Marble Falls, a heavier focus on Kingsland is coming soon, including fiber to the home in Kingsland. We also are looking at several locations for both a wireless repeater site and a fiber DMARC site so we can start offering fiber to the home in Horseshoe Bay and Granite Shoals.
New Network Features
With these upgrades Hyper Fusion will be completing our upgrades to put HyperNET ready routers at every repeater site along with bigger equipment boxes to convert most sites over to complete DC power with our new stable combination solar, wind, and fuel powered generators and several large batteries to remove our sites completely from line power making them 100% green on power production and consumption.
We are also doing away with our two internet connections on the south and north networks in favor of much more stable and professional grade network Peering Agreements that we’ve established with other network providers. At the official launch of the HyperNET, we will have two peering points, Burnet and Lometa. Each site will have two physical different upstream provider’s fibers plugged in with peering agreements established, which each upstream provider being capable of providing us up to twelve 10 gig / 100 gig fibers and Hyper Fusion will be able to provide enough bandwidth to supply every city in the counties we serve with direct fiber to the home and business. We are the ONLY rural provider to have this capability and stability!
New Repeater Sites
Due to demand we have completed our initial build of the Adamsville South repeater location which lies about 15 miles north of Lampasas. Due to security reasons and protection of the site, we will not be revealing its exact location. This makes our 20th site we have completed in our 3rd year of operation. We have now surpassed all other fixed point wireless providers in the Central Texas market and we’re the ONLY one that has a valid AS # with ARIN and a valid ARIN designation.
We will be working hard over the next two weeks to complete our Equrina Fields big tower, 183 Midway, and Briggs repeater sites in the month of May. The month of May is almost booked solid. We have less then 10 appointments left for the month of May so be sure to sign up today. Near the end of May we will be putting a heavy focus on the Lampasas area.
New Competitor Offer
Do you have an existing fixed point wireless internet service AND own your equipment? Hyper Fusion will purchase your receiver station from you ( the thing they installed on your roof that brings you internet ) for $300 which completely covers your activation fee. This purchase price is FAR more then the retail cost of your receiver station. We can offer this because we are 100% confident in our repeater site network. In most cases, we can reset your receiver back to factory defaults, re-point the receiver to our tower network, and with in about 30 minutes you are up and running with more speed, and a worry free circuit. Should anything happen from the receiver station all the way inside to your wall plate, we will come out and replace it at no charge.
As we move into the 3rd week of the pandemic and deep into the Shelter in place order, Hyper Fusion remains committed to ensuring that our subscribers have the best internet possible. As much as it stinks for everyone, mother nature is just not going to cooperate with our agenda either. April 2nd through April 12th there will be extremely limited appointments due to heavy rains and lightning. During this time we will be focusing on existing customer repairs, strengthening our tower system, as well as piling through our support tickets to make sure everyone’s requests get handled as quick as possible.
COVID-19 Update
Hyper Fusion has confirmed Texas has ordered all schools closed at least until May 4th. We must prepare for the fact that school may not return until next fall. If you’re having issues uploading or slower VPN while transferring files to work, check into our SOHO / Distance Learning Plan. As we now know that we’re gonna be stuck like this for the spring, we’re asking everyone to remain patient as we work through the pandemic like every other american. We are no different, we are humans to so lets all work hard to help each other.
Staffing Update
During the pandemic everyone has had to make adjustments with everything from people working from home, to distance learning, and even home medical appointments. For the next 2 weeks we will be down to just 1 installation team and our accounting manager answering phones. For the fastest help please login to your Fusion Portal and open a new support ticket. If you are not a current customer and have a request, please email support@hyperfusiontech.com. Additionally, Chris will not be available for the next 2 weeks to assist with any customer issues but will be keeping an eyes on our network to make sure it stays in supreme operating order.
Known Issues
At this time we are aware of the issues below and over the next 2 weeks will be doing everything we can to get them addressed as soon as possible.
Equrina Big Tower – As soon as weather clears up we are going to be chipping away 2 to 4 hours every day. Once we get this guy up it will drastically beef up signal to Naruna, give us a 2nd link to the north network and just all around beef up performance.
Chica Ranch Peak Time Clog – We have a funny radio on the omni that causes clogs during heavy network usage.
Kempner Main – The backbone radio that feeds Chica Ranch has a messed up ethernet port and is scheduled for replacement, this adds heavily to the clog issue
Kempner Main East AP – For some reason this access point is just super spastic and we will be swapping this one out soon.
Kempner North South AP Slowdowns – The South Access point on Kempner North. As soon as we can climb, this will be one of the next ones replaced. This will help with the clog.
Our Friends 1 & 2 Mesh WiFi Status – We still have some work to do in our friends 1 and will be adding 1 more beefy access point and upgrading the baby one up by the office to a beefy one. Our Friends 2, as soon as we can, we’ll be putting in a short utility pole for the 2nd access point to get signal everywhere.
Kingsland North – We need to do some work at Eagles Nest to change out the backbone radio as its being a little funny and still causing a slight clog on the south network.
In response to the COVID-19 shelter at home orders, we have come out with our new SOHO plan (Small Office Home Office). This plan is great for VOIP, video conferencing, as well as moving heavy files. If you are an existing customer please open a new support ticket through the portal to request an upgrade. It’s fast and easy to work from home with Hyper Fusion. Please note that new installs are extremely backed up right now, therefore installation may not take place for several weeks. Please check our sign up page for updates on the timing of new installs.
Internet for Work and School
The SOHO plan increases capacity to both download and upload heavy files from multiple devices at the same time. That is why this plan is great for distance learning for your children so they can complete this years schoolwork, and working from home at
This speed test is done WIRELESS. 80 Mbps down x 57 Mbps up with 23ms Latency. We even out perform hardlined wired services like cable modem and DSL, we just smoke them with this new plan.
the same time. A dedicated wireless link is also available, as well as a Dedicated Public IPv4 IP, just give us a call for more information.
I have a home space but not office equipment…
Hyper fusion is prepared to supply any type of equipment needed for the home office. This includes computers, VoIP/SIP desk phones, computers, gadgets, printers, and even office chairs. Just contact a Hyper Fusion team member and we will sterilize and provide no contact delivery on all items purchased. There currently is no waiting list for delivery of office supplies. Watch the website for any updates. All electronics/office supply deliveries carry a flat $20 CASH ONLY fee, due at the time of delivery. If you subscribe to the SOHO Plan, then the delivery fee is $10 CASH ONLY fee, due at the time of delivery.
Hyper Fusion is committed to bringing our community through these difficult times however we can. Please contact our office or create a support ticket for more information.
PLEASE NOTE: This plan is not available in all service areas, call for availability. This plan is most ideal for customers that currently have a stable internet service but need more upload speeds and/or have children at home that require distance learning and the ability to reliably upload schoolwork.
As the onset of this global pandemic sets in and officials are ordering everyone to work from home, internet has become more essential then ever. We realize however, with the lock-down happening so fast, it can be really hard to get at home internet right now. With that in mind, we’ve uncapped our HyperNET WiFi system in downtown Burnet. Now EVERYONE can get 30 Mbps down and 10 Mbps up for FREE when connecting to our downtown mesh system. Just drive to the downtown Burnet square, bring up your network settings on your device, and connect to “HyperNet”. It works a lot like the way the guest wifi system works at the grocery store, just much faster. More than enough speed for any device to accomplish any work from home requirements, such as video conferencing and uploading important documents. We only ask that you kindly stay in your vehicles, and if you must get out then please follow the CDC guidelines and stay at least 6ft away from others. We appreciate the opportunity to help our community in this time of need.
Thanks So Much!
The Team @ Hyper Fusion
***These speeds are only FREE when connecting to our “HyperNet” network on the downtown Burnet square, and by using the “HyperNet” you agree to our terms of service.
As the Corona Virus spreads more thru out the U.S., the time for Hyper Fusion to act I’m afraid has come. Since Hyper Fusion is an internet provider, our field staff are constantly going in and out of many different folks homes. Many of these homes are vacation homes where folks come in from Austin, San Antonio and Dallas. With the virus now more rapidly spreading and our #1 interest is the health and safety of our customers, we will be making the following adjustments in what we do in order to reduce the chances of transmission as much as possible.
President Trump as recommended that all people who travel self quarantine. We know this may sound extreme but its alot better than the alternative. As many of you know from our last post, where coming up on a major storm over the next 10 days. Since we already have toned down work, we are going a little further with our procedures for the rest of March. What does that mean for our existing Hyper Fusion customers and our future ones?
1. Our field team will NOT be entering any homes or any other structure. Our field team goes in and out of many buildings and this just increases the chances of transmission of the virus. Hyper Fusion is not equipped with level 5 bio-hazard gear in order to prevent moving the virus from 1 customer to another.
2. Any existing customers whose radios move, we will be conducting repairs and fine tunes, but we ask that you implicitly remain in your home while this service is conducted to minimize transmission risk.
3. New customers requesting service will NOT be able to be installed until sometime next month due to all the complications the weather and the virus have caused, although exceptions maybe made for critical business or government circuits.
4. If you had a pending appointment, install, un-install, service transfer, or any other request, it may now be delayed by weeks. We ask that anyone with questions, comments, or concerns email support@hyperfusiontech.com with a short subject in the subject line and then your request in the main part of the email.
As you can see, even our bank released a notice to all their customers regarding their efforts with this growing epidemic. Hyper Fusion remains committed to its customers and will continue to do everything possible to keep our customers safe, informed, and we will do everything in our power not to let this epidemic effect continuity of our network connectivity and other services we may provide.
Customer support during this time may be delayed and we ask everyone to bear with us while we work thru it. Additionally, we will be putting all jobs back in our queue, this is the opportune moment to “reset” our field jobs to make sure everyone gets helped appropriately.
We will keep everyone in our thoughts and still remain mindful of everything going on with the situation and our managers will be monitoring the situation daily. For current customers, we will still pass on all information as we get it within our Slack workspace on our breaking news channel and keep our every growing network of customers, local business owners, and other local officials to keep everyone as informed as possible.
Hey everyone, as y’all know we just recently put out a long overdue update and as I’m sure many of our very happy satisfied customers have noticed a drastic improvement in network stability, speed, and quality over the past 6 months. Will has been working tirelessly to correct all the sloppy work conducted the first part of 2019 to make sure everything was set right.
Our new management team that we’ve formed is really starting to get in sync and get a solid routine and got all our work separated out and this beast running like a well oiled machine. With that in mind, as we prepare for the rainy season this month, all our managers have studied the last 5 years of weather data, checked the local weather stations as well as predictions from local weather agencies like KXAN and Weather Underground to be better prepared for weather events that can cause scheduling havoc due to backups and installation jobs we can’t complete because of weather.
With that in mind, its looking like starting this Friday until the last few days of the month are going to be constant rain, storms, and wind. As such, we have suspended scheduling anymore brand new fresh installs. Over the course of this coming week, we will ONLY be focusing on customer repairs, and then batten down a few of our repeater sites to ensure our towers stay strong. Across the middle 2 weeks of the month we will make sure we get out and repair everything we can in between breaks in the storms.
However, construction of the Equrina Big tower , Briggs Tower site and expansion, Naruna tower re-structure, Kingsland North Re-structure, and the Chica Ranch fiber DMARC install have all been suspended, most likely for the month. As the month develops we will of course update everyone on the out-come, and any changes in our field situation. We ask that you bear with us and understand we only have a few weeks of weather and other administrative hoops we’re having to jump thru to close out last summers damage to our network, which is now 98% or so repaired and nearly every customer satisfied. All hands will be on deck this week in the field so if you can’t get a hold of anyone in Slack or on the phone, that’s why. We are checking things as we go along and doing our best to keep up, but this is part of the reason we’ve suspended new signups, is to spend March getting all caught up with work so folks don’t have to wait 3 months to get installed.
Well 2019 has surely been an interesting year. The only thing that remains worth saying in our eyes I would suppose is;
“That which doesn’t kill us only makes us stronger.”
Pretty much sums up Hyper Fusion’s year. Clearly since we have made our adjustments from this summer, they where both needed and drastically helped. Our network is back to fire fast with all 16 of our repeater sites firing as expected and both of our fiber to the home DMARCS now operational and firing strong and customers who where getting only 15 Mbps speed tests, now getting 100 Mbps + speed tests we couldn’t be happier. Proof is in the pudding. Clearly expunging what was needed did the trick.
Hyper Fusion is rapidly on its way to not only becoming a top notch professional Texas company, but also rapidly on its way to being the dominant internet provider in the Greater Highland lakes area. We are constructing, installing, and selling our OWN private fiber. We are not calling up AT & T and having them install circuits and then slapping our sticker on it. We are bringing in BRAND NEW infrastructure and its taking some time over the last 6 months to deliver that but we’re FINALLY there and both rural and in Burnet and Kempner, fiber to the home and business is now possible in several different areas. With this as a result, we’ve decided to pay no attention to the fact that the other guys still try to copy us and simply just fall short.
Coming in 2020!
In the year ahead Hyper Fusion will remain committed to fine tuning our process, building up our network, caring for our loyal customer base first, and always striving to improve our network, services, and products. We will be focusing on beefing up each and every repeater site we currently operate so that EVERYONE will have at least 2 tower to tower multi-gigabit capable backbones, and we will also be fiber connecting as many of our repeater sites as possible for the primary links to ensure network stability. We’re also looking forward to rolling out IPv6 so there will be unlimited free IP’s for everyone! Another big roll out for us coming in 2020 is our Hyper Vision Cloud TV service. We are getting close to wrapping up the 2nd of the 3 development phases during alpha testing. Our On Demand trans-coding servers are nearly production ready and we have a massive library of over 200 complete TV series and 1000 movies already in our library. The final piece we are working on is the live TV. We have 23 channels now streaming and recording to the Cloud DVR correctly. In a few weeks we will be completing the web interface, Android App, and Nintendo Switch App, which these 3 platforms will be our 3 launch platforms for the Hyper Vision Cloud TV service. So be sure to check back to our website for posts regarding this because when we do our public beta release of our Hyper Vision Cloud TV product, since a streaming service will be launched state wide and available to ALL of Texas no matter where you live.
Current Customer Updates
Our field staff will be visiting every repeater site over the next week or so to conduct the updates that have been discussed in the real-time network news channel on our slack work-space. As I’m sure many of you have seen from the ridiculous 200 Mbps + speed tests some folks have been getting with almost everyone hitting over 100 Mbps + speeds now, even the super far away customers. While we do this customers will burp and go up and down. We should be complete by Jan. 3rd. With the exception of those customers who have been contacted, we will be resuming normal field work on Jan. 6th when our winter break ends. Live customer support agents will return to their stations on Jan. 7th.
When our live customer support agents return, we will have our phone system freshly updated as well. Please bear in mind, when you call in between Tuesday and Friday between 10:00 am and 4:00 pm, you need to listen to the message, in the message, it says, press 1 to speak with a live customer support agent. Chris will be doing some heavy updating to ensure the phone queue works correctly. We are now going to be having 2 people logged in to take phone calls and answer web chat support requests over our website. Another thing we’re going to be ensuring that ALL of our staff comb thru tickets every day to make sure everyone is getting replied to no matter what the issue is.
We are down to just a handful of customer issues from the summer time and those customers waiting for resolution on those accounts will be cleared up over the next couple weeks finally as we need to complete finishing up paying off the last of our taxes and other bills from 2019 to close out the mess we were left which has now been nearly completely cleaned up by the new qualified management team.
Thank you for all your support everyone, and we wish everyone the best 2020 that they can have!
As you can see from our first FTTH (Fiber to the Home) download test, we are screaming. Faster than any other provider by far. We are the new GOLD STANDARD for The Greater Highland Lakes Rural Internet. NO OTHER provider drills their own fiber or has the certified staff to do so. Accept no substitute, the future of internet in this area is here.
Holiday 2019 Schedule
Our entire Hyper Fusion office will be shutting down at the end of the day Friday at 3PM to close for our Winter Break until Jan. 2nd. During this time, no live customer support staff or office staff will be available however, Emili can assist with basic things. Our NOC will have an on call engineer watching the network in case of emergency as well as 1 on call field staff in case of emergency repair.
Additionally, due to another recent posting somewhere, which we haven’t figured out yet, we’ve had yet another explosion of new service requests. As much as it is a pain in the butt, we are now COMPLETELY BOOKED OUT FOR THE MONTH OF JANUARY. So, if you sign up for service, please note, although we can get your survey conducted in January, you will not be able to be installed until February, so please ONLY register if you are willing to wait. We are in super high demand as you can see from the speed test above as a result. We, unlike most providers, take the time and care to carefully correct all issues in our network and customer portal system. We are also taking the time to upgrade some key repeater sites that where horribly damaged by staff that are no longer with us.
Hyper Vision Cloud TV Update
As we get nearer our public beta release of our Hyper Vision Cloud TV service, we are now rolling out the live TV functions of the service. Our on-demand / DVR / Streaming library and basic interface which we’re using a 3rd part interface, but the transcoding and server processing is done in house, and the new Hyper Vision proprietary interface will be launched with the public beta. With that, we are looking for 10 more ACTIVE AND IN GOOD STANDING Hyper Fusion customers to join our alpha testing for the live TV functions and Cloud DVR functions. We are also looking for a special 5 users to help test the Hyper Vision Nintendo Switch Application. That’s right folks, we have finally received our Nintendo Switch dev kit and will be launching our officially licensed Nintendo Switch Hyper Vision Cloud TV app starting with the Switch. Get access to all your TV, DVR, on the go or at home with your switch! With my new compression I’m able to hit a full 1080 HD while only using 1.5 to 2 Mbps of internet to drastically save on mobile data while your out and about. Just check out the little video. =) If your interested, just private message @HFT-Chris and he will get you info and you’ll need to ask him if you want to be an alpha test. It costs nothing right now, and is 100% free. We will be selecting 5 of the alpha testing group to beta test the new mobile TV boxes / 4G LTE hotspots / Mobile power desktop / Gaming PC / 100% zero cords plug into it plugless TV box, set top box hybrid device thingys, lol. We’re calling them Hyper Vision Boxes as a prototype name, but I’m sure our awesome business team will come up with some kewl name..
Real Time Network News Update
So, surely seems like Slack was the way to go. We’re pushing almost 1/4 of our customer base is in our slack chat now, so we’re hoping to get at least 75% of our customer base in there, so for those of you who haven’t done so yet, login to your Fusion Portal, click on your control panel, and the button to jump in our real time network news chat is in there. ALL of our staff are in there, and when they are not, our AI built in house, is able to answer some basic questions. We are building quite a set of tools from help files from Emili, to network settings short cuts, all kinds of things and our customers are LOVING IT.
So what does Hyper Fusion have planned for 2021? Well, as we announced on Sep 19th of last year ( CLICK HERE FOR MORE INFO ) We have been heavily developing out our Hyper Vision Cloud TV service and it’s been going great. We expect a full public Beta launch this fall, and over the summer a private Beta launch for Hyper Fusion subscribers only. On launch day, we will have full On-Demand services for streaming movies, past TV series and episodes, music, audio books, and even 3D VR content. We are working hard to finish securing as many distribution & exhibition licensees as we can. Keep an eye out for updates!
deployment of our Fusion Fiber, Fixed Point Wireless, and Live Streaming TV services to Kempner area residents. (
works a lot like the way the guest wifi system works at the grocery store, just much faster. More than enough speed for any device to accomplish any work from home requirements, such as video conferencing and uploading important documents. We only ask that you kindly stay in your vehicles, and if you must get out then please follow the CDC guidelines and stay at least 6ft away from others. We appreciate the opportunity to help our community in this time of need.
