Category: Real Time Network Status

13 Sep by Hyper Fusion

Phone Changes 100% Complete

Hey everyone, just a quick post to let everyone know of the way we set our phone system.  It’s pretty much back to normal and just like it was, however, please note the following changes: Live Customer Phone & Webchat Support hours are changed to  Monday thru Friday, 9am to 4PM ( except our live […]
11 Sep by Hyper Fusion

Phone Support Update

Just a quick post to let everyone know, tomorrow morning I will be forwarding our primary new number to our Office Managers phone directly here at some point today so direct phone dialing will work.  Our phone company has informed us that the port over from our old provider to our new provider will be […]
30 Aug by Hyper Fusion

South Slow Speed Issues & Upgrade Update

Hey everyone, as I’m sure most of your know our south network is super slow right now because we have everyone on our back up connection from the Spectrum Co-Ax.  As you can see from the photo above we have completed splicing our Burnet South fiber.  Over the holiday weekend our loyal team will be […]
30 Jul by Hyper Fusion

Services Update

Hey everyone, just a periodic update to let everyone know what’s been going on with our network.  As promised, and its been a long time coming, we’ve finally started the upgrade process from the horrible Co-Ax to the “big boy” fiber.  This is work OUR people are doing, digging, sweating over.  Yes, even our female […]
18 Jul by Hyper Fusion

Fusion Portal Down For Major Upgrade

Our Fusion Portal is currently down for a major upgrade.  Our new super beefy dual server pair has come in and our awesome Technology Manager has finished installing them in the server racks.  So, over the next 2 days we will also be performing a major software upgrade on the portal itself.  During this time […]