Support

Customer Support Updates

AS OF 7/15/2018 All customer support concerns will now be handled by our Customer Support department as listed on this page.  The Customer Support Manager whom many of you have no doubt spoken with on the phone lately now has completed her full training and is fully equipped to help all our customers with ALL customer related issues.  Weather your requesting new service, have an outage, slow speed issue, technical issue, billing issue, or account related issue, she is now the top Authority for customer issues.  Chris, our Technology Manager, by order of the Hyper Fusion Board of Directors has been moved to the IT Department and will no longer be helping customers with customer support issues.  This is required for us to grow and keep our network running at peak performance as well as addressing all customer support issues as fast as we possibly can.  If you need to speak to Chris or relay a concern to him, please do so by support ticket.  Chris is no longer available by phone and will be going out in the field and helping to upgrade our network over the next coming weeks and moving on to bigger things and deploying new and awesome features for us!  Please also note, that our Fusion Forums is going to be the place where we post help files, and real time network announcements, and is our replacement for ALL social media sites.

 

 

 

 

 

Fusion Portal
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24/7 ticket support.  Check your service details, invoices, payments, and more.
https://my.hyperfusiontech.com

Phone Support
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Tuesday - Friday 10am to 3PM CST

(512)-790-2252

Web Chat Support
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Tuesday - Friday 10am to 3PM CST

www.hyperfusiontech.com

Sales Team
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sales@hyperfusiontech.com

Abuse Complaints
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File a compliant about abusive IP's, network activity, or SPAM.
abuse@hyperfusiontech.com

HFT Online Public Help Forums
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Our online forums contain online self help guides and other information.  Just click the image below to go to the Hyper Fusion Forums

Hyper Fusion Forums