Getting Help

Customer Support Updates

AS OF 12/1/2020  we will make the full move to slack.  As a customer, to join our slack workspace, just login to your Fusion Portal, click on control panel on the left hand menu, and you'll see the "Join Us On Slack" button there, can't miss it.





Fusion Portal
24/7 ticket support.  Check your service details, invoices, payments, and more.

Phone Support
Monday - Thrusday 10am to 3PM CST


Web Chat Support
Monday - Thursday 10am to 3PM CST ( Primary Hours )
Sunday - Friday - 3PM - 10PM ( Availability May Vary )

Sales Team

Abuse Complaints
File a compliant about abusive IP's, network activity, or SPAM, or other complaints about our services or subscribers.

HFT Online Self Help Articles
We have a small catalog of knowledge base articles to assist you in the most basic questions asked by our customers.

The Direct URL for the Knowledge base is