Getting Help

Customer Support Updates

AS OF 12/1/2020  we will make the full move to slack.  As a customer, to join our slack workspace, just login to your Fusion Portal, click on control panel on the left hand menu, and you'll see the "Join Us On Slack" button there, can't miss it.





Fusion Portal
24/7 ticket support.  Check your service details, invoices, payments, and more.

Phone Support
Monday - Friday 9am to 4PM CST


Web Chat Support
Tuesday - Friday 10am to 3PM CST

Sales Team

Abuse Complaints
File a compliant about abusive IP's, network activity, or SPAM.

HFT Online Self Help Articles
We have a small catalog of knowledge base articles to assist you in the most basic questions asked by our customers.

The Direct URL for the Knowledge base is

With Texas now being under lock down, almost all businesses are now closed.  However, Hyper Fusion,  will be maintaining operations throughout the pandemic to ensure that everyone that needs internet at home has it. Please keep in mind, we are down to a single field team and  have recently implemented new policies and procedures to ensure the safety of our field team, customers, and community.  We appreciate your patience and support during these trying times. We can come through this together. Stay safe!