Getting Help

Subscriber Care Centers

Generally speaking, if its light outside outside of the above posted hours, you can always try SMS texting our Main Number @ 512-790-2250 with your question and if someone is available to field your text they will.  If no agent is available, you will get an "agent not available" return text and you can either try again another time ( if its light outside of course, we don't have any 3rd shift subscriber care agents yet ) or you can email   and someone will reply to you as soon as we can.

If you are a new subscriber trying to fine out if service is possible, please email your phone number, name, physical address, and decimal gps coords to

NEW FOR 2023!!  We are pleased to annouce in just 2 short months we will be opening up our 2nd Subscriber Care Center location in Marble Falls in the Casa Blanca Plaza right in front there in Suite 202!  We will also begin selling routers, wireless devices, rokus, Google Chromecasts, smart TV's, game consoles and other home consumer internet related products as well as power cables and the devices themselves for Android and Apple iOS devices.

HFT Burnet

Location: 3400 S Water Street
Burnet, TX 78611

HFT Marble Falls

Location: 1510 US Hwy 281, Suite 202-S
Marble Falls, TX 78666

Existing Subscribers





Fusion Portal
24/7 ticket support.  Check your service details, invoices, payments, and more.

HFT Chat
24/7 realtime chat support.  Get real time updates regarding network status, new promotions, and other breaking news. ( Available for existing subscribers only.  This remains the best and quickest way to get help no matter what it is. )

Phone Support
Monday - Friday 9am to 4PM CST

Phone #: (512)-790-2250

HFT Web Chat Support
Monday - Friday 9am to 4PM CST
(Look for the little red message bubble icon on any page of our main website.)


Sales Engineering Team
Monday - Friday 9am to 4PM CST
Call during normal hours, after hours if its still light out, texting only.

Phone#: (512)-790-2250

Abuse Complaints & Law Enforcement Inquiries
File a compliant about abusive IP's, network activity, or SPAM, or other complaints about our services or subscribers or, if your with a law enforcement agency, you can email the same address.

HFT Online Self Help & Pre-Sales Questions & Articles
We have a small catalog of knowledge base articles to assist you in the most basic questions asked by our customers.

The Direct URL for the Knowledge base is