Getting Help

Generally speaking, if its light outside outside of the above posted hours, you can always try SMS texting our Main Number @ 512-790-2250 with your question and if someone is available to field your text they will.  If no agent is available, you will get an "agent not available" return text and you can either try again another time ( if its light outside of course, we don't have any 3rd shift subscriber care agents yet ) or you can email support@hyperfusiontech.com   and someone will reply to you as soon as we can.

If you are a new subscriber trying to fine out if service is possible, please email your phone number, name, physical address, and decimal gps coords to sales@hyperfusiontech.com

NEW FOR 2023!!  We are pleased to annouce in just 2 short months we will be opening up our 2nd Subscriber Care Center location in Marble Falls in the Casa Blanca Plaza right in front there in Suite 202!  We will also begin selling routers, wireless devices, rokus, Google Chromecasts, smart TV's, game consoles and other home consumer internet related products as well as power cables and the devices themselves for Android and Apple iOS devices.

Location: 3400 S Water Street
Burnet, TX 78611

Location: 1510 US Hwy 281, Suite 202-S
Marble Falls, TX 78666

Fusion Portal
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24/7 ticket support.  Check your service details, invoices, payments, and more.
https://portal.hyperfusiontech.com

HFT Chat
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24/7 realtime chat support.  Get real time updates regarding network status, new promotions, and other breaking news. ( Available for existing subscribers only.  This remains the best and quickest way to get help no matter what it is. )
https://chat.hyperfusiontech.com

Phone Support
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Monday - Friday 9am to 4PM CST

Phone #: (512)-790-2250

HFT Web Chat Support
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Monday - Friday 9am to 4PM CST
https://www.hyperfusiontech.com
(Look for the little red message bubble icon on any page of our main website.)

Sales Engineering Team
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Monday - Friday 9am to 4PM CST
Call during normal hours, after hours if its still light out, texting only.

Phone#: (512)-790-2250

sales@hyperfusiontech.com

Abuse Complaints & Law Enforcement Inquiries
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File a compliant about abusive IP's, network activity, or SPAM, or other complaints about our services or subscribers or, if your with a law enforcement agency, you can email the same address.

abuse@hyperfusiontech.com

HFT Online Self Help & Pre-Sales Questions & Articles
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We have a small catalog of knowledge base articles to assist you in the most basic questions asked by our customers.

The Direct URL for the Knowledge base is https://www.hyperfusiontech.com/help-files/