Getting Help

Subscriber Care

Hyper Fusion has revolutionized subscriber care by "fusing" multiple pathways to our subscriber care agents.  We call it our "Hometown Care" support model.  Check out the ways to contact us below:

  • Calling/SMS Texting to our Main Number (512-790-2250) - This is the fastest way to contact us during business hours. On weekends and after hours, you can try texting. If no one is available you will receive "Agent not available" message and can try again later if your texting.
  • Email/Support Ticket (use the customer portal or email - These tickets/emails get checked daily regardless of the time of day. If you have a question that isn't urgent, please use this feature to contact us.

Existing Subscribers

Fusion Portal
24/7 ticket support.  Check your service details, invoices, payments, and more.

HFT Chat
24/7 realtime chat support.  Get real time updates regarding network status, new promotions, and other breaking news. ( Available for existing subscribers only.  This remains the best and quickest way to get help no matter what it is. )
HFT Chat Help:
HFT Chat Access URL:


Sales Engineering Team
Monday - Friday 9am to 4PM CST
Phone#: (512)-790-2250

Abuse Complaints & Law Enforcement Inquiries
If you need to file a compliant about abusive IP's, network activity, SPAM, or other complaints about our services, subscribers or, if you're with a law enforcement agency, you can email us at the address below:


Subscriber Video Testimonials