South Slow Speed Issues & Upgrade Update

30 Aug by Hyper Fusion

South Slow Speed Issues & Upgrade Update

Hey everyone, as I’m sure most of your know our south network is super slow right now because we have everyone on our back up connection from the Spectrum Co-Ax.  As you can see from the photo above we have completed splicing our Burnet South fiber.  Over the holiday weekend our loyal team will be working feverishly to get everyone back up.  We are aware of the issue, and iwas annouced by mass email, we posted on our website about a week ago, and posted in the rural internet facebook group, and then here’s an update for today for those of you who missed it:

Everyone who is effected by the slow speeds, please be sure to open a support ticket and you will be given full credit for the slow / out days.  Once this job is complete, we will be heading up to the Burnet Main tower to replace the 7 Creeks Backbone, and re-structuring some things, as well as putting a 2nd gigabit uplink directly from the fiber splice point to Eagles Nest, so each tower will be directly connected to the splice point and Eagles Nest, Kingsland North, Council Creek, and Bluffton / Tow will no longer have to rely on Burnet Main.

We have completed moving our NOC to our new location and separating our top people from the business so the business stands on its own, so no more home offices.  The NOC will be in a secure undisclosed commercial location, and we will have a public office located in the City of Burnet.  We will announce our new mailing address next week along with any other pertinent details.  Remember, if you want to stay updated on what’s going on with Hyper Fusion, and maintenance, just check our company news feed.

Please, as a reminder, if you have Chris’s personal mobile number, he is out in the field all week splicing fiber and getting our delivery network back up to screaming.  Please do not get frustrated if he does not return your call.  Additionally, our office manager is at the doctors in austin today so we will return full force by tuesday and answer EVERYONES tickets over the weekends as  Chris usually does.  Once this job is complete, our network will become ALOT more stable all the way around.  If you want further help or are having issues, we’ve created a special outage report and information hot line.  The phone number is 512-270-3710.  Very soon you’ll be able to call this number and have our system check your circuit and reboot it if required.

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With Texas now being under lock down, almost all businesses are now closed.  However, Hyper Fusion,  will be maintaining operations throughout the pandemic to ensure that everyone that needs internet at home has it. Please keep in mind, we are down to a single field team and  have recently implemented new policies and procedures to ensure the safety of our field team, customers, and community.  We appreciate your patience and support during these trying times. We can come through this together. Stay safe!