Holiday 2019 Weekend Update

19 Dec by Hyper Fusion

Holiday 2019 Weekend Update

Burnet Fusion Fiber Rollout

As you can see from our first FTTH (Fiber to the Home) download test, we are screaming.  Faster than any other provider by far.  We are the new GOLD STANDARD for The Greater Highland Lakes Rural Internet.  NO OTHER provider drills their own fiber or has the certified staff to do so.  Accept no substitute, the future of internet in this area is here.

Holiday 2019 Schedule

Our entire Hyper Fusion office will be shutting down at the end of the day Friday at 3PM to close for our Winter Break until Jan. 2nd.  During this time, no live customer support staff or office staff will be available however, Emili can assist with basic things.  Our NOC will have an on call engineer watching the network in case of emergency as well as 1 on call field staff in case of emergency repair.

Additionally, due to another recent posting somewhere, which we haven’t figured out yet, we’ve had yet another explosion of new service requests.  As much as it is a pain in the butt, we are now COMPLETELY BOOKED OUT FOR THE MONTH OF JANUARY.  So, if you sign up for service, please note, although we can get your survey conducted in January, you will not be able to be installed until February, so please ONLY register if you are willing to wait.  We are in super high demand as you can see from the speed test above as a result.  We, unlike most providers, take the time and care to carefully correct all issues in our network and customer portal system.  We are also taking the time to upgrade some key repeater sites that where horribly damaged by staff that are no longer with us.

Hyper Vision Cloud TV Update

As we get nearer our public beta release of our Hyper Vision Cloud TV service, we are now rolling out the live TV functions of the service.  Our on-demand / DVR / Streaming library and basic interface which we’re using a 3rd part interface, but the transcoding and server processing is done in house, and the new Hyper Vision proprietary interface will be launched with the public beta.  With that, we are looking for 10 more ACTIVE AND IN GOOD STANDING Hyper Fusion customers to join our alpha testing for the live TV functions and Cloud DVR functions.  We are also looking for a special 5 users to help test the Hyper Vision Nintendo Switch Application.  That’s right folks, we have finally received our Nintendo Switch dev kit and will be launching our officially licensed Nintendo Switch Hyper Vision Cloud TV app starting with the Switch.  Get access to all your TV, DVR, on the go or at home with your switch!  With my new compression I’m able to hit a full 1080 HD while only using 1.5 to 2 Mbps of internet to drastically save on mobile data while your out and about.  Just check out the little video. =)  If your interested, just private message @HFT-Chris  and he will get you info and you’ll need to ask him if you want to be an alpha test.  It costs nothing right now, and is 100% free.  We will be selecting 5 of the alpha testing group to beta test the new mobile TV boxes / 4G LTE hotspots / Mobile power desktop / Gaming PC / 100% zero cords plug into it plugless TV box, set top box hybrid device thingys, lol.  We’re calling them Hyper Vision Boxes as a prototype name, but I’m sure our awesome business team will come up with some kewl name..

Real Time Network News Update

So, surely seems like Slack was the way to go.  We’re pushing almost 1/4 of our customer base is in our slack chat now, so we’re hoping to get at least 75% of our customer base in there, so for those of you who haven’t done so yet, login to your Fusion Portal, click on your control panel, and the button to jump in our real time network news chat is in there.  ALL of our staff are in there, and when they are not, our AI built in house, is able to answer some basic questions.   We are building quite a set of tools from help files from Emili, to network settings short cuts, all kinds of things and our customers are LOVING IT.

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With Texas now being under lock down, almost all businesses are now closed.  However, Hyper Fusion,  will be maintaining operations throughout the pandemic to ensure that everyone that needs internet at home has it. Please keep in mind, we are down to a single field team and  have recently implemented new policies and procedures to ensure the safety of our field team, customers, and community.  We appreciate your patience and support during these trying times. We can come through this together. Stay safe!