Closing out 2019
Well 2019 has surely been an interesting year. The only thing that remains worth saying in our eyes I would suppose is;
“That which doesn’t kill us only makes us stronger.”
Pretty much sums up Hyper Fusion’s year. Clearly since we have made our adjustments from this summer, they where both needed and drastically helped. Our network is back to fire fast with all 16 of our repeater sites firing as expected and both of our fiber to the home DMARCS now operational and firing strong and customers who where getting only 15 Mbps speed tests, now getting 100 Mbps + speed tests we couldn’t be happier. Proof is in the pudding. Clearly expunging what was needed did the trick.
Hyper Fusion is rapidly on its way to not only becoming a top notch professional Texas company, but also rapidly on its way to being the dominant internet provider in the Greater Highland lakes area. We are constructing, installing, and selling our OWN private fiber. We are not calling up AT & T and having them install circuits and then slapping our sticker on it. We are bringing in BRAND NEW infrastructure and its taking some time over the last 6 months to deliver that but we’re FINALLY there and both rural and in Burnet and Kempner, fiber to the home and business is now possible in several different areas. With this as a result, we’ve decided to pay no attention to the fact that the other guys still try to copy us and simply just fall short.
Coming in 2020!
In the year ahead Hyper Fusion will remain committed to fine tuning our process, building up our network, caring for our loyal customer base first, and always striving to improve our network, services, and products. We will be focusing on beefing up each and every repeater site we currently operate so that EVERYONE will have at least 2 tower to tower multi-gigabit capable backbones, and we will also be fiber connecting as many of our repeater sites as possible for the primary links to ensure network stability. We’re also looking forward to rolling out IPv6 so there will be unlimited free IP’s for everyone! Another big roll out for us coming in 2020 is our Hyper Vision Cloud TV service. We are getting close to wrapping up the 2nd of the 3 development phases during alpha testing. Our On Demand trans-coding servers are nearly production ready and we have a massive library of over 200 complete TV series and 1000 movies already in our library. The final piece we are working on is the live TV. We have 23 channels now streaming and recording to the Cloud DVR correctly. In a few weeks we will be completing the web interface, Android App, and Nintendo Switch App, which these 3 platforms will be our 3 launch platforms for the Hyper Vision Cloud TV service. So be sure to check back to our website for posts regarding this because when we do our public beta release of our Hyper Vision Cloud TV product, since a streaming service will be launched state wide and available to ALL of Texas no matter where you live.
Current Customer Updates
Our field staff will be visiting every repeater site over the next week or so to conduct the updates that have been discussed in the real-time network news channel on our slack work-space. As I’m sure many of you have seen from the ridiculous 200 Mbps + speed tests some folks have been getting with almost everyone hitting over 100 Mbps + speeds now, even the super far away customers. While we do this customers will burp and go up and down. We should be complete by Jan. 3rd. With the exception of those customers who have been contacted, we will be resuming normal field work on Jan. 6th when our winter break ends. Live customer support agents will return to their stations on Jan. 7th.
When our live customer support agents return, we will have our phone system freshly updated as well. Please bear in mind, when you call in between Tuesday and Friday between 10:00 am and 4:00 pm, you need to listen to the message, in the message, it says, press 1 to speak with a live customer support agent. Chris will be doing some heavy updating to ensure the phone queue works correctly. We are now going to be having 2 people logged in to take phone calls and answer web chat support requests over our website. Another thing we’re going to be ensuring that ALL of our staff comb thru tickets every day to make sure everyone is getting replied to no matter what the issue is.
We are down to just a handful of customer issues from the summer time and those customers waiting for resolution on those accounts will be cleared up over the next couple weeks finally as we need to complete finishing up paying off the last of our taxes and other bills from 2019 to close out the mess we were left which has now been nearly completely cleaned up by the new qualified management team.
Thank you for all your support everyone, and we wish everyone the best 2020 that they can have!
The Team @ Hyper Fusion