Award Winning Service & Subscriber Care
We are so happy to announce that we have won the Locals Love Us - Burnet for Best Internet Provider now 3 years running!! Clearly Burnet has spoken and Hyper Fusion is the new leader around these parts for
in-town and rural internet. We're making it our goal thru the 2022 year to make sure that we cover EVERY square inch of every city in Burnet County with Fusion Fiber and every square inch we can't get a fiber line to for what ever reason we cover with 100 Mbps + capable internet with 95% or better uptime. We are currently in the process of re-building both our Burnet Gateway and Kempner Gateway sites and interlinking them together. Our Burnet Gateway rebuild is 100% complete and we're about 1/2 done with our rebuild of our Kempner Gateway.
We have also started the process to put a 3rd gateway in service located directly in downtown Georgetown, TX. We will be of course interlinking our Georgetown Gateway with 
our existing Burnet and Kempner Gateways. All 3 sites will have a completely different upstream provider to get access to the internet and have the ability to pass traffic to either of our other 2 gateway sites should 1 go off line. We are also currently the ONLY incumbent rural provider in any of our active markets with this capability. If their "head end" goes down, ALL their subscribers go down. This has been proven time and time again with a lot of Lampasas and Marble Falls providers, just google the news paper stories about internet going out in Lampasas between 2017 - 2022.
That's the whole reason Hyper Fusion did what it did, and no matter how many people want to say otherwise, WE brought better internet to the Greater Highland Lakes area. WE forced incumbent providers to step up their game. WE forced new providers to come in, new federal dollars to go around, and increased our local economy. Hyper Fusion did that. NONE of it happened until we started building towers and providing this amazing 100 Mbps internet capability. We also don't require agreements on our fixed point wireless service at all, where as almost all others do. Why? Because they are scared of Hyper Fusion and they think a contract is their only way to stay alive and not go out of business and fold like Roll Call did. We have NEVER paid for a dime of advertising, and don't have any plans to spend any time soon either. We firmly believe, if you actually have good service and support, you don't need advertising. We're FAR to busy as it is, helping and installing folks who got told about us by their neighbors.
How are we able to out perform every other provider with the same equipment?
This is quite simple, all of these other providers, especially the ones coming in from the outside, are not FROM Burnet. Our field engineers are from here and we drive around Burnet County almost EVERY day on weird obscure back roads, unknown private roads, and every day we are always recording, and updating our engineering maps with new constructions, obstructions, and other factors that can impact fixed point wireless, 4G / 5G LTE services, and also fiber. Where you have to rock drill, where there's dirt, what's in the right of way. Simply put, our knowledge of our "home turf" is UNMATCHED by any other provider. Our Technology Manager was a network engineering AND web designer / programmer who worked at a website hosting company before starting Hyper Fusion. As a result, Hyper Fusion's capability to store, recall, and glean usable information from all this data results in Hyper Fusion having BY FAR the best network out of any other incumbent local provider. They also have all really old gear that can't do more than 20 Mbps either.
Another reason we have unseated the internet providers around here..... Kinda gotta answer the phones, lol. None of them do. Google their numbers, try and call them. 90% of the time you get straight to voicemail, and no one ever calls you back. Ask ANY Hyper Fusion subscriber. We have a real time chat / voice / SMS communications platform that allows all our subscribers and staff to chat in the same chat room and get help in real time. Our Communications platform and our strict "Home-Town Care" Subscriber Care model that we have pioneered reigns supreme among all others. This keeps what ever Hyper Fusion staff your talking to, you KNOW 100% they LIVE in the same market you do, and understand what your going thru, can speak English and most likely, relies on their Hyper Fusion internet as much as you do. We are so far ahead with our Subscriber Care than any other provider, that they just have no chance of being able to keep pace. These are "business only" guys simply doing nothing but sucking a VASTLY over priced service out of its subscribers and not doing a thing to improve or help their subscribers. Hyper Fusion was founded by 3 engineers. And that's what makes the difference. We want to make sure FIRST our network is supreme. We understand with that in place, that the dollars will come.
Our next mission....
Wipe out all other incumbent rural providers in Marble Falls / Kingsland / Horseshoe Bay Area, specifically, EVERY fixed point wireless provider and "4G LTE reseller" and the one going around selling VASTLY over priced "akron" routers or what ever that garbage is ripping people off is what's going on there. No longer will we let these shaddy so called "internet companies" that are actually just re-selling 4g service and saying they "do security" when they are just buying 3rd party gear and installing it. They are not even providers, they are sales re-sellers and installers. NONE of them, including the 2 bigger fixed point wireless providers operate or engineer their own networks. They simply do not have the staff with the skills or talent and they can not afford to pay those that do.
Hyper Fusion is moving into these areas to put a stop to all this over charging, price gouging, horrible service, and horrible subscriber care. Just like we up-ended internet in our Kempner Market, and Burnet Markets, now its time for Marble Falls / Kingsland / Horseshoe Bay areas.
