Archive: December 26, 2019

Featured, General

Saying Goodbye to 2019

Dec 26, 2019 by Hyper Fusion 0 Comments

Closing out 2019

Well 2019 has surely been an interesting year.  The only thing that remains worth saying in our eyes I would suppose is;

“That which doesn’t kill us only makes us stronger.”

Pretty much sums up Hyper Fusion’s year.  Clearly since we have made our adjustments from this summer, they where both needed and drastically helped.  Our network is back to fire fast with all 16 of our repeater sites firing as expected and both of our fiber to the home DMARCS now operational and firing strong and customers who where getting only 15 Mbps speed tests, now getting 100 Mbps + speed tests we couldn’t be happier.  Proof is in the pudding.  Clearly expunging what was needed did the trick.

Hyper Fusion is rapidly on its way to not only becoming a top notch professional Texas company, but also rapidly on its way to being the dominant internet provider in the Greater Highland lakes area.  We are constructing, installing, and selling our OWN private fiber.  We are not calling up AT & T and having them install circuits and then slapping our sticker on it.  We are bringing in BRAND NEW infrastructure and its taking some time over the last 6 months to deliver that but we’re FINALLY there and both rural and in Burnet and Kempner, fiber to the home and business is now possible in several different areas.  With this as a result, we’ve decided to pay no attention to the fact that the other guys still try to copy us and simply just fall short.

Coming in 2020!

In the year ahead Hyper Fusion will remain committed to fine tuning our process, building up our network, caring for our loyal customer base first, and always striving to improve our network, services, and products.  We will be focusing on beefing up each and every repeater site we currently operate so that EVERYONE will have at least 2 tower to tower multi-gigabit capable backbones, and we will also be fiber connecting as many of our repeater sites as possible for the primary links to ensure network stability.  We’re also looking forward to rolling out IPv6 so there will be unlimited free IP’s for everyone!  Another big roll out for us coming in 2020 is our Hyper Vision Cloud TV service.  We are getting close to wrapping up the 2nd of the 3 development phases during alpha testing.  Our On Demand trans-coding servers are nearly production ready and we have a massive library of over 200 complete TV series and 1000 movies already in our library.  The final piece we are working on is the live TV.  We have 23 channels now streaming and recording to the Cloud DVR correctly.  In a few weeks we will be completing the web interface, Android App, and Nintendo Switch App, which these 3 platforms will be our 3 launch platforms for the Hyper Vision Cloud TV service.  So be sure to check back to our website for posts regarding this because when we do our public beta release of our Hyper Vision Cloud TV product, since a streaming service will be launched state wide and available to ALL of Texas no matter where you live.

Current Customer Updates

Our field staff will be visiting every repeater site over the next week or so to conduct the updates that have been discussed in the real-time network news channel on our slack work-space.  As I’m sure many of you have seen from the ridiculous 200 Mbps + speed tests some folks have been getting with almost everyone hitting over 100 Mbps + speeds now, even the super far away customers.  While we do this customers will burp and go up and down.   We should be complete by Jan. 3rd.  With the exception of those customers who have been contacted, we will be resuming normal field work on Jan. 6th when our winter break ends.  Live customer support agents will return to their stations on Jan. 7th.

When our live customer support agents return, we will have our phone system freshly updated as well.  Please bear in mind, when you call in between Tuesday and Friday between 10:00 am and 4:00 pm, you need to listen to the message, in the message, it says, press 1 to speak with a live customer support agent.  Chris will be doing some heavy updating to ensure the phone queue works correctly.  We are now going to be having 2 people logged in to take phone calls and answer web chat support requests over our website.  Another thing we’re going to be ensuring that ALL of our staff comb thru tickets every day to make sure everyone is getting replied to no matter what the issue is.

We are down to just a handful of customer issues from the summer time and those customers waiting for resolution on those accounts will be cleared up over the next couple weeks finally as we need to complete finishing up paying off the last of our taxes and other bills from 2019 to close out the mess we were left which has now been nearly completely cleaned up by the new qualified management team.

Thank you for all your support everyone, and we wish everyone the best 2020 that they can have!

The Team @ Hyper Fusion

Featured, General

Holiday 2019 Weekend Update

Dec 19, 2019 by Hyper Fusion 0 Comments

Burnet Fusion Fiber Rollout

As you can see from our first FTTH (Fiber to the Home) download test, we are screaming.  Faster than any other provider by far.  We are the new GOLD STANDARD for The Greater Highland Lakes Rural Internet.  NO OTHER provider drills their own fiber or has the certified staff to do so.  Accept no substitute, the future of internet in this area is here.

Holiday 2019 Schedule

Our entire Hyper Fusion office will be shutting down at the end of the day Friday at 3PM to close for our Winter Break until Jan. 2nd.  During this time, no live customer support staff or office staff will be available however, Emili can assist with basic things.  Our NOC will have an on call engineer watching the network in case of emergency as well as 1 on call field staff in case of emergency repair.

Additionally, due to another recent posting somewhere, which we haven’t figured out yet, we’ve had yet another explosion of new service requests.  As much as it is a pain in the butt, we are now COMPLETELY BOOKED OUT FOR THE MONTH OF JANUARY.  So, if you sign up for service, please note, although we can get your survey conducted in January, you will not be able to be installed until February, so please ONLY register if you are willing to wait.  We are in super high demand as you can see from the speed test above as a result.  We, unlike most providers, take the time and care to carefully correct all issues in our network and customer portal system.  We are also taking the time to upgrade some key repeater sites that where horribly damaged by staff that are no longer with us.

Hyper Vision Cloud TV Update

As we get nearer our public beta release of our Hyper Vision Cloud TV service, we are now rolling out the live TV functions of the service.  Our on-demand / DVR / Streaming library and basic interface which we’re using a 3rd part interface, but the transcoding and server processing is done in house, and the new Hyper Vision proprietary interface will be launched with the public beta.  With that, we are looking for 10 more ACTIVE AND IN GOOD STANDING Hyper Fusion customers to join our alpha testing for the live TV functions and Cloud DVR functions.  We are also looking for a special 5 users to help test the Hyper Vision Nintendo Switch Application.  That’s right folks, we have finally received our Nintendo Switch dev kit and will be launching our officially licensed Nintendo Switch Hyper Vision Cloud TV app starting with the Switch.  Get access to all your TV, DVR, on the go or at home with your switch!  With my new compression I’m able to hit a full 1080 HD while only using 1.5 to 2 Mbps of internet to drastically save on mobile data while your out and about.  Just check out the little video. =)  If your interested, just private message @HFT-Chris  and he will get you info and you’ll need to ask him if you want to be an alpha test.  It costs nothing right now, and is 100% free.  We will be selecting 5 of the alpha testing group to beta test the new mobile TV boxes / 4G LTE hotspots / Mobile power desktop / Gaming PC / 100% zero cords plug into it plugless TV box, set top box hybrid device thingys, lol.  We’re calling them Hyper Vision Boxes as a prototype name, but I’m sure our awesome business team will come up with some kewl name..

Real Time Network News Update

So, surely seems like Slack was the way to go.  We’re pushing almost 1/4 of our customer base is in our slack chat now, so we’re hoping to get at least 75% of our customer base in there, so for those of you who haven’t done so yet, login to your Fusion Portal, click on your control panel, and the button to jump in our real time network news chat is in there.  ALL of our staff are in there, and when they are not, our AI built in house, is able to answer some basic questions.   We are building quite a set of tools from help files from Emili, to network settings short cuts, all kinds of things and our customers are LOVING IT.

Featured, General

Weekend Update for December 7th

Dec 8, 2019 by Hyper Fusion 0 Comments
CLICK TO ENLARGE

New Realtime Network News Chat Chosen

Hey folks, just to let everyone know, we have finally settled on Slack as our new platform for our Realtime Network News customer chat.  We have all our staff in there as well.  So, EVERYONE can always get network status questions and be in the know.  And as you can see from the speed test results, making the change we did over the summer was CERTAINLY what the doctor ordered.  The results speak for themselves.

In order to get into our Slack Workspace, you must be a currently active customer and login to your Fusion Portal online, and then click on the “Control Panel” link on the left hand side of your Fusion portal, as pictured and you’ll see a “Join Us On Slack” button there.  It is a good idea to sign up for a free Slack account first.  It’s 100% free, only requires your email address, and you can set any display name you like, so its super privacy friendly.   https://www.slack.com   Once you’ve signed up, then login to your Fusion Portal and click the button.  We’ll see you there! =)

DATA THRU PUT

We also recently saw one of our competitors posted their overall network usages for a 7 day period which clocked out at a little over 25 TB.  Below is a screen shot out of JUST 1 of our campground park wide systems.  As you can see, we push well over twice that off just a SINGLE customer.  Our 1 campground does more than twice the amount of thru put as that particular competitor.  We clearly outclass most other competitors in our market.  This is what you can expect from an internet company founded by technology folks and not business folks.  Clearly we know what the business guys are after.  We are professional technology people folks, with 60+ years of technology experience behind our top 3 technology partners, it shows in our results, how much data we move, and the fact that we’re the ONLY rural provider for hundreds of miles that does fiber and rural fiber IN HOUSE, and once we have our live Streaming TV launched sometime next year; we WILL be the top rated and top grossing provider in the Greater Highland Lakes and Central Texas areas.  Every day we are drilling with our customer support and staying on our field team to keep their amazing work going!

BURNET SOUTH FIBER WILL BE GOING LIVE THIS WEEK EVERYONE!!!

Competitors Copying Us

We’ve also had several folks ask us what we’re going to do about the other competitors blatantly copying our website posts, and other functions of our business model, the short answer; nothing, as copying is the sincerest form of flattery and clearly have no ability to come up with unique ideas on their own.  Besides, Hyper Fusion is happy to lead the way in the gold standard of rural internet and happy to lead the way and show others how to do it properly so everyone can thrive and flourish.

Feeding trolls is a complete waste of time.  Besides, we are busy out installing new customers and building new repeater sites, while they are stuck at their office, busy copying our work, and when they can’t duplicate it, they just call up AT & T, let them install it, and than slap their sticker on it and call it a day.  That’s not what we do.  We’re also not going to be making any more social media posts about it, or even entertain it anymore.  We kindly ask that our current and future customer base, just accept that we are far to busy to even give it a second thought and with only a single tower, it won’t be long before they go out of business anyhow.  We are no longer even concerned with any facebook posts, so we’re just going to let that horse stay dead and buried once and for all.  We are far to busy building a professional company, and providing LIVE internet services to customers all across Burnet, Lampasas, Llano, Belle, and Williamson counties.  We kindly thank everyone in advance.

Tech News

Rural Broadband in 2019

Dec 1, 2019 by Hyper Fusion 0 Comments

As I’m sure many of you know, even in our local area, broadband in 2019 has still been a hairy situation for the Highland Lakes, even 2 years into 5 plus new providers.  Rural broadband continues to be a struggle, not only for consumers to get services, but for small and even medium size providers to be able to impact this.  There’s been a lot of chatter on Facebook groups regarding 4G providers coming into this specific area to offer home internet, lots of talk about 5G going to change the market, but the fact of the matter is, that is just not true.

Bigger providers like the big box wireless and big box data names are purely focused on the metro markets.  Regardless of what you may have heard.  There have been PLENTY of news stories put out how many cable TV providers and wireless providers, even though they have mobile service, focus on metro areas, as that’s where most of the people reside.  So if your one of the hold outs for this, your gonna be on that bus an awful long time waiting for it to arrive.

President Obama tried to do something about it, and failed horribly.  Even President Trump tried, but somehow, took a cheap route out, and instead of actually helping the problem, simply lowered the standard enough, so that that it landed at the speeds of most 4G LTE networks to claim he “got everyone broadband”.  Cheap way out.  And if that wheren’t enough, we have big box data trying to buy up the spectrum that small WISP’s and RISP’s like ours are relying on to continue upgrading our networks.  The simple matter of the situation folks is, there is no internet coming from any big box company, not for many, many, years.  If the Highlands Area has any hope of getting broadband like all the rest of metro America we need to band together and build our own brand new network.

Watch the YouTube video below posted on the channel @Vox which has pretty reliable sources to get you started on your hunt for information on why internet is still spotty in this area in 2019.  Don’t just take my word on it, or the information you get out of the video, but use it as a jump point for you to do your own research.  Read for yourself those Connect America documents and the misinformation that’s in them.  On the surface it leads less informed folks to belive, that as some in some facebook groups claim, is coming.  I like to present people with all the information at hand, at let them decide for themselves.  Our customer base are bright and informed individuals.  Just because we live out in the sticks doesn’t mean we don’t want highspeed broadband internet like the rest of America.

 

So, I suppose by now, your asking yourself, okay Mr. Hyper Fusion CEO, what do you plan to do about it?  Well, as I’m sure many of you already know, Hyper Fusion exploded way to big, way to fast.  We’ve taken a dedicated approach over the last 2 months to put in lots of extra hours in our field not only going back to upgrade our existing tower infrastructure, but also, do go back and re-tune alot of our original customers and get cracking on ramping up piling thru our new service request backlogs.  As our new customer sign rate has once again surged, the most recent round of updates and their results have no doubt gotten around.  After repairing all the damage from previous unskilled and untrained staff we are about 75% complete with repairing this damaged and those areas that are now back to the insane speeds they where, we aim to make a heavy push on installing as many folks as we can over the winter.  We have gone back thru each and every circuit 1 by 1 for our year end audit to identify week circuits and will be super beefing up everything we already have over the next 4 to 8 weeks thru the winter so that come spring time we can get back to building new repeaters and expanding and offering other folks awesome prices on internet.

The primary problem with internet in this area, with many of the other providers, is every one of those providers in Lampasas is feeding off AT & T’s already over exhausted fiber network out there and are all squabbling over a customer here and a customer there.  Additionally, you have the City of Lampasas trying to deploy their own fiber network and charge EVERY citizen for it, regardless if they have internet, as I’m told, this is their line of thinking.  If I where them, I’d probably think twice.  Texas State Law to the best of my knowledge, specifically says this illegal for a municipality to own or operate, either directly, or in-directly thru a 3rd party provider, wherein the municipality has any influence or control.  So, having another local provider do it for them, as one of them as claimed they are doing, is actually highly against Texas State Law.

We’re not looking to take advantage of folks like this, that’s why our subscription rates are on ave, 30% lower than any other provider in our class.  Our website traffic ranking continues to increase and out traffics all other competitors, including Rise Broadband and Grande Communications.  Don’t believe us?  Visit https://www.alexa.com  ( powered by Amazon folks ) and look for yourself.  Every day more and more posts are going up from the last several weeks and drastic shift in Hyper Fusion as a whole.  We don’t ever want our customers to feel ignored, or passed over.  We are going to make an extreme push over the month of December thru until Christmas to continue to answer every phone call and reply to every ticket.  We are very quickly getting caught up now that we have another full time field engineer who can climb towers!!  Blake continues to amaze us all and has become instrumental in getting Hyper Fusion’s field back together.  Additionally, we have an outstanding new business management and accounting team who has managed to get all our bills, tower rents, and most other affairs all back going the right direction and has us well on our way to becoming a power house in the central Texas rural internet market.

It has taken Will more than 5 months to put the field back together and he’s still not all the way complete yet.  He is a machine and continues to amaze all of us how it is that between Will and Blake there is twice as much work getting done during the 2nd half of the year, as compared to the first half of the year when we had a total of 4 running around thinking they knew what they where doing.  Clear, the proof is in the pudding as they say.  As we bring 2019 to a close, we’re also making a commitment as a company and a staff to put the past behind us and forget about all those folks who have tried to poke at Hyper Fusion as we grew.  We survived.  We remain.  We VOW that we will fight at all costs to make sure Hyper Fusion continues to be around for generations to come and we will never stop fighting for what’s right, and we aim to fulfill  those gaps in rural broadband by bringing OUTSIDE providers, and not just re-selling AT & T, we remain committed to always operating our own wireless and fiber network IN-HOUSE and not having a 3rd party company operate our gear and network for us and claim its ours.  We remain committed to NEVER call AT & T up, to order an install at a customer location, and when they are complete and its working, simply slap our sticker on it and call it ours.    We install our own right of way infrastructure, we run our own cable to customer locations, we PRIVATELY OWN the fiber we lay.   We do all our web programming in-house as well as all of our wireless network administration.  That’s why other WISP’s continue to fail, yes, they may know “how to link a radio” but they know nothing about network design, gear selection, real time network monitoring and administration, proactively reacting to daily changing wireless environments, and protecting networks from internet threats.