COVID-19 Onsite Appointment Information

18 Mar by Hyper Fusion

COVID-19 Onsite Appointment Information

Hyper Fusion is taking a very thought out approach  to continue helping our current and new customers with installation and repairs during the COVID-19 pandemic.  For people still requesting/requiring onsite appointments, there are several factors we must consider for the safety of our field engineers, as well as our customers.

UNTIL FURTHER NOTICE…

For any onsite appointments, we ask that all customers take the following measures:

  • Bleach or Sanitize all door knobs and other areas our team may come in contact with.
  • Do not approach our team and maintain a 20 foot distance at all times
  • If you have a face mask, please use it.
  • We ask that all persons vacate the home except the responsible party, or a designee over the age of 18 to minimize transmission risks.  If this is not possible, then have them go to an area that our team will NOT be in.
  • Pre-open any closet doors or attic access doors that maybe required for inside wall drops or custom installations.
  • After the appointment is complete, we ask that ALL household members, wash their hands and wipe down all surfaces again.
  • A  RESERVATION FEE OF $97 IS NOW REQUIRED TO RESERVE  ALL APPOINTMENTS DURING THE PANDEMIC

This fee will allow us to purchase items  to maintain a healthy environment for our field engineers, our customers, and the community. Hyper Fusion can continue to serve the community while keeping everyone safe and healthy. The reservation fee MUST BE PAID in order to schedule ANY appointment (Repair, Installation..etc).

The following link can be used to pay your $97 reservation fee. Please notify a Hyper Fusion Staff member to schedule your appointment once the fee as been paid.

https://paypal.me/mrrobotatx

We appreciate your understanding and want everyone to know that we are doing our best to keep the community connected while keeping everyone healthy.

Thank you,

The Team @Hyper Fusion

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With Texas now being under lock down, almost all businesses are now closed.  However, Hyper Fusion,  will be maintaining operations throughout the pandemic to ensure that everyone that needs internet at home has it. Please keep in mind, we are down to a single field team and  have recently implemented new policies and procedures to ensure the safety of our field team, customers, and community.  We appreciate your patience and support during these trying times. We can come through this together. Stay safe!