General Archives - Page 7 of 7

Storm Outage Update & Upcoming Schedule

Jan 2, 2019 by Hyper Fusion 0 Comments

THERE IS ALSO AN UPDATED PHONE MESSAGE, SO CALL OUR MAIN NUMBER AND PRESS OPTION 2 TO HEAR IT.

We have been getting lots of calls, please bear in mind the following when we have weather or outages:

Our engineers always know about the outage, as we use central monitoring software to monitor every radio on our network.
We post about all real time network status updates on our Twitter feed, our facebook page, and at the footer of our website.
When coming back online from an outage, please refrain from running any speed tests until the next day. When everyone runs them at once, some people still think they are offline cause all the traffic floods the network.
Since the Christmas storm, there have been days off for the holidays, and every day in between almost has been super windy or stormy, so please bear with us with this longer than usual delay.

With the above in mind, we kindly ask that our customers bear with us. Most are back online, but there are still a few who are out and as soon as the weather clears, we’ll get back on it right away. Below is a rough schedule of work so that everyone knows the schedule.

Burnet Main West Facing AP: This AP is back online, however, needs a slight adjustment to get it back pointed the right direction.

Kepmner North South Facing AP: This AP is still down, we’re hoping to replace it Friday.

Kempner North Tower Re-condition: Friday, Jan. 4th, we will be taking the Kempner North tower offline most of the day. We are going to be stripping all the wires and most of the radios off the tower as well as the old smaller gear box and replacing that smaller box with a large outdoor enterprise class enclosure. We will also be adding backup power solutions and power cleaning so that the Kempner North tower as a primary transmission tower never goes down again.

Burnet Main Tower Re-condition: Monday, Jan 7th. Same thing as Kempner North, we will be stripping everything off the tower and replacing it.

Our Friends 1 Gear Load: Our Friends 1 repeater now that its up will have its gear loaded on Tuesday. Jan. 8th.

Arrowhead Ranch: Same thing as our friends 1, just need gear loaded, will happen on Thursday Jan 10th.

Our Friends 2 & Blackbuck Ridge: Friday, Jan. 11th, we will be putting these 2 repeaters up.

Burnet East & Equrina ( Lake Victor ): These 2 towers will finish being built during the 2nd and 3rd weeks of January.

The above work MUST be conducted in order for us to have a stronger better network. Thanks to everyone for being patient and understanding. All our staff is committed to delivering the best service possible.

Regards,
The Team @ Hyper Fusion

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MERRY CHRISTMAS!!

Dec 23, 2018 by Hyper Fusion 0 Comments

All network updates are complete. Moving forward over the Christmas Holiday there should be no more interruptions in service. As a reminder, our offices will re-open for the 26th thru 28th, and installs will resume under normal hours on Jan. 2nd, 2019. However, we are in the process of creating a genuine cloud system and putting our entire system in a genuine 4 node cloud network built 100% in-house by our amazing engineers. We don’t 3rd party out our VPN and back hauling thru 3rd parth SD-WAN services. These SD-WAN services, although they are decent with what they do, are still basically the same thing as what WordPress and Square Space do for websites, except SD-WAN does VPN, nothing more. Noobs use this because they can’t operate a VPN server themselves. This is part of the reason why we are now requiring MAC addresses for routers.

After the first of the year, a new requirement for all routers will also require them to be IPv6 compatible. In an effort to stay ahead of the competition and build the most secure possible network we will be making some major changes to our network. Including adding a 2nd chesty fiber line in Burnet thru a completely different provider then our Kempner fibers. This will make our entire network completely redundant. We are also direct fiber connecting our heavy usage repeaters as well as installing multiple redundant backbone radios on every repeater to create a full self healing smart network using in-house proprietary software built by the amazing team at Hyper Fusion. We’re moving to a custom solution to prevent others from copying what we work so hard to deliver. They can copy what gear we use, then can copy our website, they can copy our prices, they can not copy the software that drives the network in a MUCH more secure, fast, and stable way, then 3rd party software with known attack points. Our software is custom, with un-common port structures, multiple redundant paths, and many other things we can’t publicly disclose that keep our network far superior.

In addition to having multiple upstream providers now, we also now have servers in 3 separate datacenters, 1 in Austin, TX, 1 in Canada, and one in Michigan including our in-house datacenter which houses our primary node directly. Each of these with dedicated 1 or 10 gig uplinks to handle our traffic. These datacenters also each contain web servers that all carry real-time data synchronization between all 3 clusters so if 1 goes down, the other 2 pull the load thusly always ensuring connectivity. We are in the process of having a direct assigned IP Subnet space assigned to us now that we are a full fledged multi-homed ISP. To our knowledge, NONE of the Wireless ISP’s in the area are capable of this, and nothing can hold a candle to the reliability of connection this delivers.

With moving to an pure IPv6 network, EVERY customer will be given a large block of their very own public IP’s. No need to pay to lease expensive IPv4’s for your X-Box 1 games that require public IP’s any more. Just 1 more way, Hyper Fusion is staying ahead of the game and delivering our customers the best possible latest in pure digital internet.

NOTE: With us moving websites to data centers over the Christmas Holiday, our website, portal, backend systems, forums, ipTV Transcoding servers, and other network systems, will be getting new IPv6 and IPv4 addresses to help fascilate the cross over so nobody experiences in a loss of internet or TV service.

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Massive Planned Maintenance & Updates

Dec 19, 2018 by Hyper Fusion 0 Comments

Okay so we have some massive updates and maintenance we will be conducting over the course of this week to prepare for the holiday season and make sure everyone has awesome internet!

The purpose of this message is to inform everyone of some important upcoming maintenance to the Hyper Fusion network. Each night maintenance will begin at 11pm and last until 4am the following morning. During this time you may experience brief interruptions in service.

The schedule for this maintenance will be as follows:

Dec 18th – Fusion Portal Upgrades ( Added SMS Notification, tighter security, and router upgrades )
Dec 19th – Burnet Gateway, Burnet Main, Eagles Nest, 7 Creeks, and
Burnet East Repeaters
Dec. 20th – Naruna, Lampasas East, Lampasas West, Core Networking Switches
Dec. 21st – Kempner Gateway, Kempner North, Kempner South, Chica Ranch,
Internal DNS, routing servers, firewalls, and DDos prevention hardware
Dec. 22nd – Caching Servers, Leased Data Center Backup Networking Servers

We apologize for any inconvenience caused by this maintenance, but it is necessary in order to continue providing you with the best internet service possible.

As a reminder, if you have not already, please take a picture of the bottom of your router clearly showing the device’s MAC address and email it to us. It is imperative that we have this information registered in the system in order to maintain both the stability and security of the network.

Regards,
The Hyper Fusion Team

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New 5G Wireless Access Location Added

Nov 25, 2018 by Hyper Fusion 0 Comments

Hey everyone, just making a post to let everyone know about our newest 5G Wireless access location we’ve added to the HyperNET network. It’s located out at beautiful Equirena Fields just north of Burnet Texas. They offer vacation rental cabins, driving lessons, a HUGE covered arena for livestock events, rodeos, and many other events. Check out their listing page on our website for more information and details on how to contact them.

CLICK HERE TO VIEW MORE DETAILS ON THE SITE

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Thanksgiving 2018 Schedule

Nov 19, 2018 by Hyper Fusion 0 Comments

Hey everyone, with Thanksgiving time here and school off for the week, most of our staff are with kids so we’re running a skeleton crew all week. Although we may not answer, we have a couple folks in and out of the call center. It’s certainly best this week if you submit a support ticket to get your issue resolved as quick as possible. We will be closing the call center AND the field department starting at 6PM Wednesday, November 21st, and re-opening Monday, November 26th, at 1PM. During this time, we will have a Network Operations Center administrator on-call to remote in and handle any outage support tickets our customers may submit. All other requests will be address once we re-open our offices. Enjoy the thanksgiving holiday. All the staff here at Hyper Fusion is certainly thankful for all our wonderful customers. It’s been an interesting year and a half, but we’re now completely stable and have solid communication with all our customers now and have pretty much all kinks worked out of our system. We look forward to handling many more customers. And Hyper Fusion has proved beyond a reasonable doubt, we can deliver what we say and we can handle explosive growth while at the same time, maintaining 95% or more of our customers connections speeds all the time! Stay tuned as well, because we have a BIG announcement coming soon. It will completely change the face of internet forever. =)

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Principle Filming Starts in November!

Oct 18, 2018 by Hyper Fusion 0 Comments

Hey everyone, exciting news here at Hyper Fusion. Next month we are starting a new and fun project. We are beginning principle filming on a new pilot episode for a Discovery Channel styled reality show, based on a wireless internet start up company in the Hill Country of Texas!

Over the next few months you’ll be seeing film crews following around our install crews, in our office, and at local events, like the Blue Bonnet Festival, Spring Ho, and more. Please do not bother the crew or our staff as they go about their business. We also ask that the general public give all of our tower and work sites plenty of space to allow the team to get done what they need to in order to make this a success and be safe. This is one of the most dangerous jobs on the planet and safety is paramount.

We will be releasing the title for our new show along with a 3 to 5 minute preview trailer later this winter. Subscribe to our YouTube Channel by clicking HERE where we will be posting the trailer and announcing the official release date of the pilot episode.

With awe inspiring views of the gorgeous hill country area that is our home, to the colorful residents of our home, this should make for some really great entertainment and a way for us to bring some attention to the under served rural populations that don’t have broadband internet and the impact getting it for the first time makes on rural american families. We believe that we can make this show a success and bring to light the need for rural broadband.

Subscribe to our YouTube channel to catch the trailer when we release it!

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Mobile App’s Are Almost Here!

Jul 7, 2018 by Hyper Fusion 0 Comments

Hey everyone, we know everyone has been waiting for our television service to spin up, but before we can fully get there we first have to complete the mobile app that will run all this awesome stuff!! That’s why we’re excited to announce we’ve completed getting our systems set up so that our customers can download our first app, the Smart Fusion Master App.

With the Smart Fusion mobile app, our customers will be able to access and pay bills, edit profiles, change your internet WiFi network name, update the WiFi password, and edit and control all other settings and options that our internet has to offer. Long gone are the days of completed setup wizards or instillation configuration files. Hyper Fusion Technologies has completely simplified the set up process and made it as simple as swiping right.

We will also not be releasing a different app for every service we have. The Smart Fusion mobile app will automatically load the services you subscribe to or have active on your account. Which will be Internet, Hyper Vision TV, and Smart Fusion/Smart Power. One single app to control your homes internet, security, and automation from one single simple unified app.

In preparation for our upcoming app release, we have created a private GitLab server for enthusiasts to preview the app before we get it up on the Google Play store. The prerelease version will be all read only until the official Google Play version is released. This is also where we will be tracking bugs, errors, and update releases as we update the Smart Fusion master app. You can access our public GitLab at:

https://gitlab.hyperfusiontech.com/hft-software

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Lampasas Customer Installs Begin!

Oct 27, 2017 by Hyper Fusion 0 Comments

That’s right everyone, with our repeater nearing construction completion we are finally ready to start scheduling customer installs and get you folks some better internet! Those very first few folks who pre-registered with us its now time to get you installed. Once we finish the Lampasas area installs we will be moving on to River Place, and then working our way out in a spiral from there! So, if you havn’t had your survey conducted yet, please contact us and let us know!

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Pre-Registration Now Closed for Kempner, Lampasas, and Nix

Oct 6, 2017 by Hyper Fusion 0 Comments

SERVICE ANNOUNCEMENT: Due to the extreme explosion in popularity with our new service for Lampasas/Kempner/Nix area’s, we are now closing pre-regisration for those areas. We have slightly exceeded our goal for customers for those 3 areas so at this time we will not be taking any more pre-regisrations for those areas. This DOES NOT mean you can’t get service, just that it will be a few months before we can get back in the area to conduct more installs. With the pre-regisrations we have no, we must close pre-registeration to make sure we can get all those folks install on the time schedule that we have laid out. We will open back up registrations in those areas after the 1st of the year. Construction on the repeaters to serve those area’s is beginning next week and expect to have them complete in roughly 7 to 10 business days and will be starting customer installs shortly there after. If you are in one of these few areas and you have not have your survey completed yet, please contact us by emailing support@hyperfusiontech.com We are pretty sure we have most of them done, but we just want to double check to make sure. We would like to thank everyone that pre-registered and look forward to serving anyone and everyone in the area moving forward.

Thanks,
The Team @ Hyper Fusion Technologies

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Lampasas Internet Out Again, So HFT is Launching Lampasas!

Sep 14, 2017 by Hyper Fusion 0 Comments

Lampasas-Internet-Outage — When no internet in Lampasas has you feeling like this, you be like, “BAHHHHH!!!!! GRRRRRRR!!!!”

That’s right everyone, due to the latest outage in Lampasas and the consistent failures to find a viable solution, Hyper Fusion Technologies has pulled the trigger on one of our several back up plans since we are unable to get on the city water tower as promised as of yet. We’ve certainly been calling them but as of yet, have not received an answer from them implicitly. So, in response, we have located some dark fiber just 10 miles east of Lampasas that we will be tapping into and installing a 100 foot self standing steel tower and a few others around the outskirts of Lampasas. We will be starting the first stages of construction on Friday 9/15/2017. If you happen to be out on that day, you may just see one of our 2 company vehicles driving around town. We’re now starting surveys for our pre-registered customers and the pre-registeration list is filling up FAST!

As a result of us launching a new area, our phone systems and customer support staff are running at maximum capacity and we have a few customers here and there that are getting sent to our voicemail system. We do apologize for this and are currently in the process of training new customer support agents and field engineers to help better serve our customers and get them installed at a faster rate. Please do bear with us, as a result of the popularity in that area we are trying to kick it into high gear. Our owners, as local Burnet County residents which to apologize on behalf or our industry competitors failure to provide a sound solution to our problems and 1 year ago, picked up their boots, threw together some money, and decided to do something about it. And remember, everyone in Lampasas, please come visit Happy Scoops Icecream on the old historic Burnet Square and tell them Hyper Fusion sent you there to try out the internet and getting a cone! They have amazing ice cream! We invite as many people as possible to go visit them and all use the internet at once and run your speed tests! =)

Read more about this story on facebook and make sure you like our page!

https://www.facebook.com/groups/409270662609645/permalink/691139237756118/

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