Category: Featured

No more F rating on the BBB!

That’s right everyone, no more F rating on the BBB.  We have addressed every single one of the 12 complaints.  4 have actually been live happy paying customers for the past 4 months, 5 have already been refunded, which leaves 3 remaining cases.  So, yes, I would say, certainly in our case the BBB rating and assessment has been way off, not due to any issue with Hyper Fusion, but because our old company manager from MANY months ago ( as a business owner you get 6 months to reply ) and none of these except 2 I could have even responded to.  Furthermore, you’ll see our BBB customer rating has went from 1 start to 2 1/2 stars.  And you must also pay close attention to the dates.  Clearly improvements are being made and will continue to be made.  We are on the active hunt for a college degree holding Office Manager to help manage the chaos and whip our new green staff into shape to provide the best possible customer service!  From F to C, and 1 start to 2.5 stars.  That doesn’t happen unless we’re actually making things right folks.

Now Hiring

Good news everyone!  Hyper Fusion is growing faster and stronger than anyone could have hoped for! With that in mind, we are in the beginning stages of putting together 2 more install teams.  2 Senior CPE’s and 2 Junior CPE’s.  I’m sure most of our currently waiting customers know we need more installers and we’re in a position now to be able to hire them and drastically pick up our install and repair rate.  Now that all our repairs are pretty much caught up we have time and resources available to be able to pack on 2 more install crews.  Please check out our jobs information page on how to apply.

https://www.hyperfusiontech.com/jobs-careers/

The Weekend Update

Hey everyone, so I thought I’d get in the habit of posting a bit more to keep everyone in the know.  As the south network experienced over the past week we’ve been having some slow downs and no connectivity issues which where due to some updated routing tables.  It’s for the most part complete.  However, still some work to do.  So, here are the known issues, and things I’m going to work on updating this coming weekend.  Also, to minimize the impact on loss of connectivity, we’ve decided to run a poll thru until April 1st to find out when our customers would prefer I run these updates.  I will always runn them between 10pm and 2am, but we’re gonna let our customers pick which day.  Which ever day has the most votes by April 1st, wins, and after April 1st, I will begin running updates only on that particular day in order to minimize impact on downtown.

https://goo.gl/forms/WIcPy8UV4WTVc8Ka2

Hyper Fusion Forums

I will be updating the phpBB message board software with its security updates this weekend and enabling the video portions of the software.  Next week we will begin our upload of our customer video help files, as well as some outtakes and other videos of the filming process as we’re on our road to producing the pilot episode of our TV showed.  When we release the pilot episode, we will release the name we chose for the show.  Our first episode which is going to be fully self produced with the help of some of my film school friends will be uploaded to our YouTube channel so make sure you subscribe!  Stay tuned for more on this….

If your not registered on our forums site yet, feel free to do so.  Even if your not a customer its a great resource for learning about all things internet and technology!  https://forums.hyperfusiontech.com

Hyper Vision ipTV Updates

We will be updating the transcoding servers this weekend to pre-pair for our new upstream distributor.  Our old provider that lost their transmission license just wasn’t cutting it.  We know you folks are anxious for AMC and USA, TNN, NBC, Comedy Central, they will be back, hopefully by the end of the month.  Revision B Hyper Vision Mobile devices should be ready to replace the Revision A units we have out now.  The new units have MASSIVE 15ah,  yes, that’s ah, not mAH, not milli amps, batteries in them.  They last for DAYS and our custom designed wireless charging and wireless display cradles will be in along with them, allowing you to plug in your TV’s HDMI cable, and a supplied power adapter to the MAGNETIC charging cradle.  You mount it to your wall, and your device just sticks right to it and charges and passes the video to your TV.  When your ready to leave, you just grab it off the wall and go.  No cables to plug in, or fuss with, never have to worry about charging it.  The Revision B units will also double as 4G LTE / 5G mobile hotspots as well as a portable desktop PC that you can plug into a hotels wifi and bring your bluetooth keyboard and mouse and have a full fledged 8 core powerful workstation PC where ever you go.  These will be installed with the full beta  release of the Fusion OS Mobile operating system that has both an Android emulator and Apple emulator ( used under full legal license ) so customers can install apps from either source.  Just like we’ve done with internet, we’re going to fuse all mobiles apps into 1 unified platform allowing you to seamlessly migrate your usage to the HyperNET.  The Revision B, will release with 4 themes, the default Fusion OS theme, your own customizable theme, an Android theme, or an apple theme.  This will allow customers to get familiar with Fusion OS without having to relearn a whole new “device”.

For those of you who are not subscribed yet we are not in public beta release yet.  Once we get our full channel library we will be accept registrations and orders for Hyper Vision Mobile boxes as well.  They will go fast and our next order will only be for 100 units.  We will make an announcement when it comes time to release this awesome service.  We will be the first live television provider to allow customers a TRUE pick a channel / ala-carte system.

South Network Connectivity

So, although I have repaired the routing tables, I do need to go back in and do about 3 hours of router work this weekend.  When I do, we’ll be experiencing the same issues as before as I have to engage our backup primary gateway connection to handle the customer load while I make the required updates.  I wish there was a way around it but there isn’t.  We’re finalizing the last of the network changes to get our entire network pure IPv6 network as well as linking the networks.

Arrowhead / Cactus Creek Repeater

We are having some backbone issues due to a high amount of interference from DirecTV dishes at Our Friends 1.  We have ordered a special pair of radios to work around this and expect them in before the week is out with installation being parked for next week.  Once we get those up, all our Cactus Creek, Oakalla, Arrowhead, and Copperas Cove customers will be scheduled for install.

Our Friends 1 & 2

Our Friends 1 on Wednesday will be getting its complete system install so folks will be to get online, even all the way in the back.  Our Friends 2 will be getting a temporary system installed before the weekend to enjoy their coming festivities.  We ask that folks please continue to provide us with speed tests, and if you know how to get your Direct TV and HugestNET boxes into the highest 5GH channel possible that would be awesome.

Lampasas

We have completed our Lampasas South and Lampasas East repeaters and they are now ready for customers.  As we’ve learned from our recent meeting with the current Mayor of Lampasas, the city intends on running their own internet themselves and charging it on their utilities bills.  As such, unless any Lampasas customers are able to pull permits to hang fiber on their utility poles at this time.  If you do not want this, we encourage ALL our customers and potential customers to call the Mayors office and DEMAND they let Hyper Fusion on the utility poles.  If all of you Lampasas folks stand up to the city and demand they let other people in that would be help maybe encourage it.

Burnet Fusion Fiber

Later this week we will be installing our Burnet Fiber DMARC location and later next month we will be ready to start running lines to Burnet Fiber To The Home and Business customers.  Thankfully, Burnet is a lot easier to work with then Lampasas as they are interested in expanding and growing.  Not so much over there.

Website & Fusion Portal Updates

chaotic mess of network cables all tangled together

This weekend on Saturday I will be running some MASSIVE website updates and Fusion Portal updates.  Mostly running some security system upgrades and installing our custom programmed firmware on all of our gear.  We’ve already experienced most customers experiencing doubling in speeds and latency as low as 15ms.  We’ve also grown so much we had to move our Fusion Portal server to it’s own new dedicated server.   Not only do we lease co-location space for our servers in 2 different data centers now, but we also have 2 different physical fiber uplink providers now, and will be plugging in 2 more fibers to each of these gateway’s ( Kempner & Burnet ) so that each gateway itself have 2 different fibers feeding them as well.   In mid-May we will be adding a 5gig Verizon line and a 5gig Cogent line.  This will super increase redundancy and drastically reduce downtime.

Delivery Network Updates

In case most folks didn’t know, what Hyper Fusion refers to it’s “Delivery Network” we are referring to our network of towers, fiber access DMARC’s, long haul fiber, privately owned dark fiber, and partner networks.  ALL of our delivery network infrastructure is 100% wholelly owned with the exception of our WORLDWIDE and MULTIPLE wireless 4G LTE providers.  yes, folks, if you didn’t know, our HyperNET SIM cards work WORLDWIDE! No switching or buying different SIM cards when you go to London to catch the symphony.  1 Bill, all your devices, 1 service, 1 network.  The HyperNET is here folks.  It’s the internet re-mastered!  With that in mind, we will be putting up some new 5g mobile cells in Burnet today as well as getting the mounts up over in downtown Lampasas and Lampasas’s 5g wireless system is coming folks.  We hope to have it installed in time for Spring Ho.

New Headquarters Coming!

That’s right folks, Hyper Fusion is growing so much, our little temporary office just isn’t working for us any longer.  We have made the decision to start looking for a property to serve as Hyper Fusion’s first HQ Campus.  We’re looking for enough land so we can build separate buildings for our Call Center, Datacenter, Machine Shop, Warehouse, Yard for all the tower stuff and heavy machine equipment, and of course, the Administrative offices.  We have several locations in mind, once we settle on one, we will be starting a long extensive project of running a new SUPER heavy duty backbone bunker fiber from a datacenter in South Austin, thru the Burnet / Marble Falls area where it will link into our new HQ Campus, and then continue on all the way thru to San Angelou.

Once the new campus is complete we will be doing lots of hiring.  We’ve already started looking at folks, so if your looking for a summer job, check out our jobs page.  Also, if your interested in being an installer, there is no experience required.  We have a unique system that allows us to take workers freshly graduated from highschool and have them operating as high end highly productive engineers.

Our 2018 Fiber Projects

It was a lot of hardwork bringing fiber to Kempner & Lampasas but we did it.  Here is a photo gallery of our work.  Unlike the “other guys” we have proof we drill our own fiber.  Here it is.  We also build our own towers and get them put up.  We’re proud to show off our work and we had our first fiber to the home customers LONG before anyone else.

Kempner Gateway Fiber Point 10gig / 100gig 6 pair Dark Fiber ( Installed Mid Nov. 2018 )

Burnet Gateway Fiber Point 10gig / 100gig 12 pair Dark Fiber ( Installed July 2018 )

Kingsland Gateway Fiber Point 10gig / 100gig 6 pair Private Fiber ( Installed January 2019 )

Kempner Fiber To The Home Installs ( Installed Dec. 2018 )

Kempner North Repeater Construction ( Installed Early March 2018 )

Lampasas And Kempner Signal Maps Released

Hey there everyone, we decided we would make a quick post to show you our exact signal coverage in the Lampasas Kempner area.  If your not in a green area, don’t worry, there are LOTS of repeaters around, these are just our high speed 1/2 gpbs + repeaters, it does not mean we can’t get you service.  With our 10 repeaters now fully complete around the Lampasas and Kempner area, we can hit every little nook and cranny.  The other guys can’t.  Just that simple.  The 10 repeater system we have surrounding Lampasas & Kempner also includes several repeaters that are fiber connected for insane speed.  Kempner North will also be our first repeater with our new gigabit wireless to the home!  Yes, it is possible now.  Hyper Fusion has launched its mmWave wireless gear.  This allows us to hit extremely fast REAL download speed tests at the home.  You must be with in 5km of Kempner North, Burnet Main, or Lampasas North to qualify for gigabit to the home wireless service.

Our Lampasas / Kempner network now consists of the following repeaters: Lampasas North, Lampasas East, Lampasas South, Lampasas West, Our Friends 1, Little Tower, Kempner North, Kempner South, Chica Ranch, and Arrowhead ( cactus creek ).  All 4 of our Lampasas repeaters WILL be fiber connected here, some already are.  We are less then 1/2 mile outside of Lampasas with each repeater, and with in the next couple weeks, all 4 will be direct fiber hardline connected and we will be fully ready to bring fiber to the home and business in Lampasas. That is, if the City of Lampasas will call us and ask us to put lines everywhere.  So if you live in Lampasas and want fiber direct, EVERYONE please call the city, every day, and tell them you want Fusion Fiber!  The more pressure we put on them, the faster it will happen.

Hyper Fusion Grows Into Kingsland

Kingsland Texas internet from Hyper Fusion is finally arrived!  That’s right Kingsland.  Now you too get to enjoy the incrediably fast speeds of our pure digital network and enjoy the HyperNET for yourself!  Our internet packages start at $65 / month for 25 Mbps.  And unlike the other guys, all our customers enjoy plan minimums, not plan maximums.  That means typically our connections will run faster than advertised, but never slower.  No contracts, no slowing your speed after a certain amount of usage, just internet, the way it should be, simple, and affordable.  We are proudly locally owned and operated.  So Kingsland, we know your hurting, so as a special, we’re offering Kingsland residents $100 off our normal activation for the rest of January 2019.

Storm Outage Update & Upcoming Schedule

THERE IS ALSO AN UPDATED PHONE MESSAGE, SO CALL OUR MAIN NUMBER AND PRESS OPTION 2 TO HEAR IT.

We have been getting lots of calls, please bear in mind the following when we have weather or outages:

  1. Our engineers always know about the outage, as we use central monitoring software to monitor every radio on our network.
  2. We post about all real time network status updates on our Twitter feed, our facebook page, and at the footer of our website.
  3. When coming back online from an outage, please refrain from running any speed tests until the next day. When everyone runs them at once, some people still think they are offline cause all the traffic floods the network.
  4. Since the Christmas storm, there have been days off for the holidays, and every day in between almost has been super windy or stormy, so please bear with us with this longer than usual delay.

With the above in mind, we kindly ask that our customers bear with us.  Most are back online, but there are still a few who are out and as soon as the weather clears, we’ll get back on it right away.  Below is a rough schedule of work so that everyone knows the schedule.

Burnet Main West Facing AP:  This AP is back online, however, needs a slight adjustment to get it back pointed the right direction.

Kepmner North South Facing AP:  This AP is still down, we’re hoping to replace it Friday.

Kempner North Tower Re-condition:  Friday, Jan. 4th, we will be taking the Kempner North tower offline most of the day.  We are going to be stripping all the wires and most of the radios off the tower as well as the old smaller gear box and replacing that smaller box with a large outdoor enterprise class enclosure.  We will also be adding backup power solutions and power cleaning so that the Kempner North tower as a primary transmission tower never goes down again.

Burnet Main Tower Re-condition: Monday, Jan 7th.  Same thing as Kempner North, we will be stripping everything off the tower and replacing it.

Our Friends 1 Gear Load: Our Friends 1 repeater now that its up will have its gear loaded on Tuesday. Jan. 8th.

Arrowhead Ranch: Same thing as our friends 1, just need gear loaded, will happen on Thursday Jan 10th.

Our Friends 2 & Blackbuck Ridge: Friday, Jan. 11th, we will be putting these 2 repeaters up.

Burnet East & Equrina ( Lake Victor ): These 2 towers will finish being built during the 2nd and 3rd weeks of January.

The above work MUST be conducted in order for us to have a stronger better network.  Thanks to everyone for being patient and understanding.  All our staff is committed to delivering the best service possible.

Regards,
The Team @ Hyper Fusion

AmpliFi Gaming Routers with nVidia Built In Are Out!

Hey everyone we’re happy to announce a new product we’re supporting.  Built by the same manufacture of our outstandingly hyper fast radio gear, using the same mesh system our 5G wireless network uses, and built for gaming.  It’s the AmpliFi Gamer’s Edition Router.

Get the Lowest Latency

The AmpliFi HD Gamer’s Edition is equipped with a GeForce NOW QoS mode, developed by Ubiquiti with NVIDIA’s support to quickly adjust networks for optimal game streaming performance. The QoS implementation offers gamers a simple solution for detecting latency or frame loss issues, resulting in a top-quality experience when other traffic is present on the network.

Only $447.00 INSTALLED! No Monthly fee’s, you own it!

Please create a new support ticket if your an existing customer or if your a not a customer, please email sales@hyperfusiontech.com  if you’d like to buy one of these awesome routers.  Even if your not an internet customer, we’re happy to help your current provider run better and be more optimized for you.

Massive Planned Maintenance & Updates

Okay so we have some massive updates and maintenance we will be conducting over the course of this week to prepare for the holiday season and make sure everyone has awesome internet!

The purpose of this message is to inform everyone of some important upcoming maintenance to the Hyper Fusion network. Each night maintenance will begin at 11pm and last until 4am the following morning.  During this time you may experience brief interruptions in service.
The schedule for this maintenance will be as follows:
Dec 18th – Fusion Portal Upgrades ( Added SMS Notification, tighter security, and router upgrades )
Dec 19th –
Burnet Gateway, Burnet Main, Eagles Nest, 7 Creeks, and
Burnet East Repeaters
Dec. 20th – Naruna, Lampasas East, Lampasas West, Core Networking Switches
Dec. 21st – Kempner Gateway, Kempner North, Kempner South, Chica Ranch,
Internal DNS, routing servers, firewalls, and DDos prevention hardware
Dec. 22nd – Caching Servers, Leased Data Center Backup Networking Servers
We apologize for any inconvenience caused by this maintenance, but it is necessary in order to continue providing you with the best internet service possible.
As a reminder, if you have not already, please take a picture of the bottom of your router clearly showing the device’s MAC address and email it to us. It is imperative that we have this information registered in the system in order to maintain both the stability and security of the network.
Regards,
The Hyper Fusion Team

HyperNET Softlaunch Special

So after selling out of all 25 of our Hyper Vision ipTV setop mobile boxes that also double as a 4G / HyperNET hotspot, we've decided to launch another HyperNET Mobile special since it seems to be so popular and in heavy demand.  For this promotion YOU DO NOT HAVE TO BE AN EXISTING HYPER FUSION CUSTOMER.  The HyperNET Mobile service also includes a phone number for calling and SMS ( You can transfer an existing number to your HyperNET SIM card ( in most cases ) for an added fee of $25.00.

The phone's listed, and the prices, INCLUDE a HyperNET SIM card, and pre-activated, so all you need to do is call up to our call center to select your plan and your phone will be working with in minutes.  The 2 early release plans we're launching for non-Hyper Fusion and Hyper Fusion customers a like are:

2gig 4GLTE data allowance: $45 / month ( Lite usage, no streaming )

5gig 4GLTE data allowance:  $65 / month ( Ave usage, lite streaming )

10gig 4GLTE data allowance: $105 / month ( Ave usage, streaming )

NOTE: WHEN CONNECTED TO ANY OF HYPER FUSIONS OWNED 5G WIRELESS ACCESS POINTS YOU WILL NOT BE CHARGED ANY 4G MOBILE DATA ALLOWANCE.  THAT'S RIGHT, HYPER FUSION IS GIVING AWAY 5G ACCESS 100% FREE IF YOUR A HYPERNET MOBILE CUSTOMER!!

ALL PHONES LISTED ARE DUAL SIM PHONES SO YOU CAN TAKE YOUR EXISTING MOBILE SIM CARD ( IN MOST CASES ) AND STUFF IT IN YOUR ASUS ZEN PHONE AND HAVE 2 SEPERATE LINES AND 2 SIM CARDS ON THE SAME PHONE.  SO WHERE HYPERNET WONT GET SERVICE, YOUR EXISTING SIM CARD, WERE PRETTY SURE WILL.  PHONES TAKE 3-5 DAYS FOR DELIVERY ( 2 - 3 IF YOU WANT TO COME TO BURNET TO PICK IT UP ) AND ARE DELIVERED FULLY CHARGED AND READY TO USE.

TO PLACE IN ORDER, PLEASE JUST EMAIL:   sales@hyperfusiontech.com   with "HyperNET Offer" in the subject line, and we will have a sales person contact you ASAP.  We will have an online order form up later this week.

We will only be selling 25 units of each of the 3 types, so hurry up and get yours.  The Hyper Vision ipTV boxes sold out on black friday in under an hour, before we even got a chance to announce them.

Light User

Model: ASUS Zenfone Max M1
Display Size: 5.5"
Storage: 16GB
RAM: 2GB
OS: Android 8.0 Oreo

Cost w/HyperNET Service: $247.00

Average User

Model: ASUS Zenphone 3 Deluxe
Display: 5.7"
Storage: 64GB
RAM: 6GB
OS: Android 6.0 Marshmellow

Cost w/HyperNET Service: $347.00

Power User

Model: ASUS Zenfone 5Q
Display Size: 6"
Storage: 64GB
RAM: 4GB
OS: Android 8.0 Oreo

Cost w/HyperNET Service: $447.00

Hyper Fusion in the News Again!

So, as it turns out, some people had been going around saying that we did not own towers in the Kempner and Lampasas areas.  This is flat out untrue.  To the point where Andrea Moore from KCEN News did another story on us and flat out proved we’re in fact a very real company.  Watch the video below and share the link everywhere folks!  We’re real, and not only do we have towers, we also OWN most of our own towers, and several of witch are directly fiber connected, and over the next 3 to 6 months, almost all of them will be.

If you wanna check out all of our news storys, and yes we have several, CLICK HERE.

Thanksgiving 2018 Schedule

Hey everyone, with Thanksgiving time here and school off for the week, most of our staff are with kids so we’re running a skeleton crew all week.  Although we may not answer, we have a couple folks in and out of the call center.  It’s certainly best this week if you submit a support ticket to get your issue resolved as quick as possible.  We will be closing the call center AND the field department starting at 6PM Wednesday, November 21st, and re-opening Monday, November 26th, at 1PM.  During this time, we will have a Network Operations Center administrator on-call to remote in and handle any outage support tickets our customers may submit.  All other requests will be address once we re-open our offices.  Enjoy the thanksgiving holiday.  All the staff here at Hyper Fusion is certainly thankful for all our wonderful customers.  It’s been an interesting year and a half, but we’re now completely stable and have solid communication with all our customers now and have pretty much all kinks worked out of our system.  We look forward to handling many more customers.  And Hyper Fusion has proved beyond a reasonable doubt, we can deliver what we say and we can handle explosive growth while at the same time, maintaining 95% or more of our customers connections speeds all the time!  Stay tuned as well, because we have a BIG announcement coming soon.  It will completely change the face of internet forever. =)