Category: Featured

We’ve hired someone new!

That’s right everyone, we’ve finally hired a new office staff and she’s really awesome with helping people and super nice!  The best part is, she’s right from our local area right there in Kempner and can contest to the quality and speed of Hyper Fusion’s internet.  Below she has written a little bio about herself so be sure to logon to our website during normal business hours to have a website chat with her if you need help!

Hello, there!  My name is Laurenda Kurosz and I am a new Hyper Fusion Technologies Customer Support Agent, I will be assisting the handling of messages, calls, and other basic office duties starting Tuesday, July 11th.  Please do be patient with me as I am learning Hyper Fusion Technologies’ procedures and I am looking forward to improving customer support communications.  Also, I am a Hyper Fusion Technologies’ customer, my husband and I live in an older subdivision in Kempner, TX that Hyper Fusion Technologies serves.  Hyper Fusion Technologies’ internet greatly outperforms our previous ISP!

Refer-A-Friend Ends

Hey folks, just a post to give everyone an update about our summer schedule.  We plan on moving our network out of beta phase into full live release phase September 1st.  Along with our beta phase closing, there will be several changes with regards to discount programs and company policy changes.  In an effort to bring our customers the lowest possible price, we strive hard to make every part of our system as efficient as possible.  With that in mind, when we move to full live status on September 1st, 2018, we will be officially classifying Hyper Fusion Technologies as a prepaid service company.  As such, this will come along with certain policy changes.  The biggest one being, is once an invoice is paid, that activates services for 30 days, if the next service invoice is not paid before it expires, services will automatically suspend without question.  We now offer full auto-pay services so there shouldn’t be a reason for your service invoice to be paid before its due.   We do not have re-activation fees, late fees, or any other type of fees, so this is how we balance that out.

In preparation for this, we have now closed the Refer-A-Friend program.  All those customers who are already customers as of July 4th, 2018, will still be able to qualify for the Refer-A-Friend program as an added benefit of being a beta customer.  Also, with the exception of the military discount, we will be discontinuing all discounts for new customers unless there is an advertised special running.  Our services are already pre-discounted for you and we give reasonable prices without hassle or a bunch of fine prints.

Kempner South is Live!

That’s right, we have finally completed Kempner South!  This tower will serve pretty much within a 5 mile radius of Kempner.  If you are within this service area, please make sure you call up to get in contact so we can get you installed and be happy with true broadband service.  We are approximately halfway complete with the Chica Ranch repeater and it will be completed later this week.  We really appreciate everyone’s patience as we work to get fully back on our feet.  We are growing at an extremely fast rate and have started interviewing more installers and another office person so the call center can be open every day.

Broadband Internet in Kempner, TX is now live and here!  If you live within 5 miles of Kempner, we can get you service!  So be sure to give us a call!

Service Updates and Outage Repair

Hey everyone, just a quick post to announce our schedule for repairing last week’s lightning storm damage.  The new gear finally came in today and is being configured and prepared to be placed on our Burnet Main Repeater.  There is only temporary backup radios in place at the moment and we need to put the more powerful permanent gear back in place.  If you are a live customer, pre-installed customer or per-registered customer, there are extended specific details for you contained in an email we send out just a little bit ago.

We are aware that our office staff are lacking at the moment and answering phone calls but we are now in the process of interviewing for a call center person to start working next week to be in the office during all normal office hours to help improve our customer service.  Now that things are flowing better, Hyper Fusion Technologies is beginning the process to building two solid install teams that are highly trained, professional, and execute Hyper Fusions Technologies expected level of customer service without issues.

Below is the planned schedule for the next week or so so that everyone can know exactly what is going on and when we will get to each and every customer to make sure they are up, live, and happy.

Planned Schedule
Friday, June 16th:  Primary Radio link. This will effect all customers and service may go down between 6PM and 8PM.

Monday, June 18th:  Burnet Main Tower: This well effect all customer in town of Burnet, Eagles Nest, and customer that are North and South of town Service may go up and down between 10am and 4PM.

Tuesday June 19th:  Kempner South Tower: Service will be restored on this tower fully and will activate service in the Chica Ranch area

Wednesday June 20:  Chica Ranch repeater will have gear loaded and go live able to provide service for the rest of Chica Ranch customers. We will also be repairing River Place customers on this day as well.

Thursday, June 21:  We will be in Burnet Country repairing customers that live Near Lake Victor and Spider Mountain area as well.

Ground Officially Breaks for Internet in Lampasas and Kempner

That’s right folks, we’ve officially broke ground on our Kempner North repeater that will server Kempner, Lampasas, and parts of Copperas Cove! Some of our very early pre-registers will be happily enjoying purely unlimited TRUE broadband internet in no time at all! Make sure you visit the link below, link, subscribe, and leave a comment and check out this super adorable video of a little boy showing the progress and ends up getting super excited! Help us make the video go viral and get Internet In Lampasas sooner!

Pre-Registrations Open Again for Lampasas, Nix, and Kempner, Due to High Demand

Due to recent publicity, added with the extreme demand from residents of the Lampasas, Kempner, Nix, and Copperas Cove area, we have decided to open pre-registrations back up. However, please note, that if you sign up from here on out, installs for round 2 pre-registrations will most likely not be installed until after Jan. 1st, 2018, but you can certainly reserve your place in line. Thanks for everyone’s support, and as the news story says, we’re here to help!

Thanks,
The Team @ Hyper Fusion Tech

Check out the KCEN Channel 6 Waco (NBC) featured a story about us on the news a little while ago!  Check it out!  We are coming Lampasas, don’t worry.

http://www.kcentv.com/news/local/more-internet-options-come-to-lampasas/481799689

Internet in Kempner, TX is almost here, for real!

Hey everyone, so Internet in Kempner, TX is almost here!  For real, we just last week completed our initial survey and will be heading out next week to start marking out trench lines to access the fiber in the Lampasas River Place area!  Get ready for high speed internet out there folks!  Make sure you pre-register now to get on the install list first!

Hyper Fusion Launches the Bertram Internet Service!

The future of Bertram internet is here!  If you order with in 90 days of this announcement, you’ll get to keep your special lower introductory rate for any and all services you may have registered for at sign up FOR LIFE!  With Hyper Fusion, your rates don’t go UP after a year, we just think that’s foul.  We are not some huge internet company. We are owned by a long time local Burnet County resident and aim to always stay that way.

Hyper Fusion also has a totally awesome Refer-A-Friend program.  For every friend you refer to get signed up, you’ll receive a month free on your service, and so will your friend! (Terms and restrictions apply of course.)  As this is a new service and our team is quite busy handling all the new connections and things, please be patient with us while we get everything going.  If you have any questions or need help, please feel free to call our main office at (512) 790-2252 Monday thru Friday from 10AM to 5PM CST.